Customer order 50 articles. Said, day after day, he would be submitting the information I needed. Got to today (the day it was due) and he sent me 50 titles, expecting completion within 24 hours.
So, I delivered the gig ‘blank’ and asked him to reject because I knew, at that point, he would no longer be able to cancel for late delivery. I informed him that delivery time frames start at the submission of all of the information.
(he requested the modification as requested)
So, are customer support going to come down on me hard for this?