Fiverr Community Forum

Is it no longer possible to open tickets with customer support?

Hi there! I’m not sure if this is the right section, but I’ve been trying to open a ticket with support because of an issue with a buyer.

Is this not possible anymore? How are we supposed to deal with bad orders?

I hope you can point me in the right direction! Thank you all in advance,


Hi, i am not aware of this, and i don’t think CS can stop people from opening tickets. Unless there’s a specific reason of course. What i do know though, is that fiverr is experiencing some server issues. AWS servers went down yesterday and Fiverr was affected. This may be why you can’t open a ticket at the moment. Maybe wait a few hours and try again.

Yeah, that makes sense! I did think about that, but since it’s been a while since I opened my last one, and the interface changed a little bit, I figured maybe they’d removed the option. I’ll keep trying! Thank you.

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