Is it okay if buyer asked to join zoom meeting?

[ozairzam]

the buyer asked me to come on zoom call want to share his screen so he can explain what he is looking for in his logo (he already placed an order)

[doorshadow]

Don’t take risk as fiverr clearly mentioned that " Keep all communications within Fiverr". This is the only way fiverr can protect you and your rights.

And you can tell buyer to record video and upload anywhere. After that he can share link with you.

[ozairzam]

Don’t take risk as fiverr clearly mentioned that " Keep all communications within Fiverr". This is the only way fiverr can protect you and your rights.

And you can tell buyer to record video and upload anywhere. After that he can share link with you.

Thanks man he is a top buyer and have daily basis work iot was 2nd order and he is asking me to explain except video he want to keep all communication on fiver!

[cubittaudio]

If your buyer is desperate to use video (as opposed to writing down what he/she wants), ask him to use Loom - it’s a service similar to Zoom, but you can avoid the ‘communication’ element that would get you into trouble with Fiverr. The buyer can use their webcam/screen record/microphone to record a video, but then they can only share that video with you by giving you a link to view, which you would ask them to copy/paste in your Fiverr order messaging stream. That way, the buyer can still talk/explain what they want, and you stay within the rules of Fiverr, as you’ll only ever communicate with them here via Fiverr. It also means that both you and Customer Support can access the video, should the need arise.