paul_kish Posted May 18, 2020 Share Posted May 18, 2020 Hi everyone,Buyer is asking to do zoom chatting to elaborate the work to do.His explanation: “I’ve done the zoom meetings with others on Fivver and as long as we don’t deal outside of this platform there is no violation.”I am wondering if it is okay to do video conference with buyer using zoom and then proceed the order through Fiverr? Did anyone ever had such experience? This is first time I am facing this type of approach.Please share your experience. Thank you in advance for your valuable advice. Link to comment Share on other sites More sharing options...
linneahouskeepe Posted May 18, 2020 Share Posted May 18, 2020 Fiverr strictly forbids any communication outside of the Fiverr platform. Do not do it, unless you are willing to take the consequences. I also wish there were a way on Fiverr to “video chat,” but right now there is not. Link to comment Share on other sites More sharing options...
kaleshbabu Posted May 18, 2020 Share Posted May 18, 2020 Fiverr strictly forbids any communication outside of the Fiverr platform. Do not do it, unless you are willing to take the consequences. I also wish there were a way on Fiverr to “video chat,” but right now there is not.Thanks for your doubt Paul_kish. I had the same doubt . Thanks for your valuable feedback as well. Linneahousekeepe. Link to comment Share on other sites More sharing options...
logo_art_pro Posted May 18, 2020 Share Posted May 18, 2020 As per Fiver Its a sin to use any other platform to communicate with buyer instead of Fiver Chat. No matter you completes the order on Fiver or not that guy could blackmail you in future by taking screenshots of your sessions and could ask you to do anything otherwise he would get your account suspended. BE AWARE. Link to comment Share on other sites More sharing options...
hamza1424 Posted May 18, 2020 Share Posted May 18, 2020 I recommend you to don’t do that. As Fiverr has clearly mentioned " All communication must go through Fiverr" Link to comment Share on other sites More sharing options...
paul_kish Posted May 18, 2020 Author Share Posted May 18, 2020 Thank you so much fellow Fiverr users. I really appreciate your advice!Now I am confident and confirm that avoiding him is the best way at this moment. 🙂 Link to comment Share on other sites More sharing options...
lilychinadancer Posted May 18, 2020 Share Posted May 18, 2020 Some sellers also chat by skyp e for teaching English or other languages , I do have a gig long time ago that have to chat with other chat tools . It dosen’t mean you have to only chat on fiverr, It sometimes depends on whether you really need it other chat tools for your service .But never let buyers pay by other way , only pay on fiverr . Link to comment Share on other sites More sharing options...
visualstudios Posted May 18, 2020 Share Posted May 18, 2020 It depends on if it’s needed or not. Contact CS and ask. Link to comment Share on other sites More sharing options...
cyaxrex Posted May 19, 2020 Share Posted May 19, 2020 Hi everyone,Buyer is asking to do zoom chatting to elaborate the work to do.His explanation: “I’ve done the zoom meetings with others on Fivver and as long as we don’t deal outside of this platform there is no violation.”I am wondering if it is okay to do video conference with buyer using zoom and then proceed the order through Fiverr? Did anyone ever had such experience? This is first time I am facing this type of approach.Please share your experience. Thank you in advance for your valuable advice.His explanation: “I’ve done the zoom meetings with others on Fivver and as long as we don’t deal outside of this platform there is no violation.”Let me guess. Your average selling price is $5?Even if it’s not, does the price of your gig reflect the fact that you offer Zoom consultations?There is a 99% chance that this person has no plans to buy from you. If they do have such plans, they will only commit to a purchase after they get you to agree to a discounted rate based on the idea of:Lots of future work.The experience will be good for you.They are a ne business on a budget, but they are going places!Just run. people like this only target cheap or new sellers. If you want to offer Zoom chats/consultations, ask Fiverr CS for permission, get it, and create a standalone consultation gig that you charge for. Link to comment Share on other sites More sharing options...
paul_kish Posted May 20, 2020 Author Share Posted May 20, 2020 Some sellers also chat by skyp e for teaching English or other languages , I do have a gig long time ago that have to chat with other chat tools . It dosen’t mean you have to only chat on fiverr, It sometimes depends on whether you really need it other chat tools for your service .But never let buyers pay by other way , only pay on fiverr .Thank you for your valuable comment. Link to comment Share on other sites More sharing options...
paul_kish Posted May 20, 2020 Author Share Posted May 20, 2020 It depends on if it’s needed or not. Contact CS and ask.I will contact with CS. Thank you! Link to comment Share on other sites More sharing options...
paul_kish Posted May 20, 2020 Author Share Posted May 20, 2020 His explanation: “I’ve done the zoom meetings with others on Fivver and as long as we don’t deal outside of this platform there is no violation.”Let me guess. Your average selling price is $5?Even if it’s not, does the price of your gig reflect the fact that you offer Zoom consultations?There is a 99% chance that this person has no plans to buy from you. If they do have such plans, they will only commit to a purchase after they get you to agree to a discounted rate based on the idea of:Lots of future work.The experience will be good for you.They are a ne business on a budget, but they are going places!Just run. people like this only target cheap or new sellers. If you want to offer Zoom chats/consultations, ask Fiverr CS for permission, get it, and create a standalone consultation gig that you charge for.@cyaxrexThank you for explaining in details. Actually there is nothing related to video conference. I wrote him several time that it is not possible to do zoom meeting. But he wants to explain me his requirement via video chat. Really funny! Btw he is a top buyer though. Link to comment Share on other sites More sharing options...
humanissocial Posted May 20, 2020 Share Posted May 20, 2020 @cyaxrexThank you for explaining in details. Actually there is nothing related to video conference. I wrote him several time that it is not possible to do zoom meeting. But he wants to explain me his requirement via video chat. Really funny! Btw he is a top buyer though.He’s insisting either because he’s lazy and doesn’t feel like typing it all out. He wants to ramble on and expect you to take notes on the salient points.Or he wants to take the conversation off of Fiverr so he can ask you to take the business off of Fiverr.So just ditch him and forget about him. No one legitimate acts like this. Link to comment Share on other sites More sharing options...
paul_kish Posted May 20, 2020 Author Share Posted May 20, 2020 He’s insisting either because he’s lazy and doesn’t feel like typing it all out. He wants to ramble on and expect you to take notes on the salient points.Or he wants to take the conversation off of Fiverr so he can ask you to take the business off of Fiverr.So just ditch him and forget about him. No one legitimate acts like this.@humanissocialThank you for your comment. Yes, it is better to avoid him. Link to comment Share on other sites More sharing options...
jake_hopkins Posted May 20, 2020 Share Posted May 20, 2020 Of course you cannot, a Zoom call would definitely come under Communication. Run for the hills. Link to comment Share on other sites More sharing options...
paul_kish Posted May 21, 2020 Author Share Posted May 21, 2020 Of course you cannot, a Zoom call would definitely come under Communication. Run for the hills.@jake_hopkinsThank you so much for your comment. 🙂After getting all helpful advice, finally I could make my decision and I refused his proposal. Link to comment Share on other sites More sharing options...
darkfoxmedia Posted November 15, 2020 Share Posted November 15, 2020 Fiverr strictly forbids any communication outside of the Fiverr platform. Do not do it, unless you are willing to take the consequences. I also wish there were a way on Fiverr to “video chat,” but right now there is not.linneahouskeepe - that is 100% not TRUE! Fiverr does allow communication outside of Fiverr if it is necessary to secure a Gig or deliver a Gig. Everyone needs to stop scaring people on the platform! For goodness sakes, there is even an offer category for delivering online lessons! If you couldn’t communicate outside of the Fiverr platform, how could you give an online lesson. 😕 Stop telling people they cannot communicate outside of Fiverr. It is only not allowed if it is being used to circumvent Fiverr TOS and hire someone outside of the platform! >:( Link to comment Share on other sites More sharing options...
darkfoxmedia Posted November 15, 2020 Share Posted November 15, 2020 He’s insisting either because he’s lazy and doesn’t feel like typing it all out. He wants to ramble on and expect you to take notes on the salient points.Or he wants to take the conversation off of Fiverr so he can ask you to take the business off of Fiverr.So just ditch him and forget about him. No one legitimate acts like this.@humanissocial - of course legitimate companies prefer the efficiency of a video chat to typing everything out! That is how much business is conducted. It’s incredibly inefficient and tiresome to have multiple chats over several hours when everything can be explained in a 5 - 10 minute conversation! Why the heck would you tell someone that this is not a legitimate way to conduct business when a majority of the world conducts business in this way??? Link to comment Share on other sites More sharing options...
visualstudios Posted November 15, 2020 Share Posted November 15, 2020 @humanissocial - of course legitimate companies prefer the efficiency of a video chat to typing everything out! That is how much business is conducted. It’s incredibly inefficient and tiresome to have multiple chats over several hours when everything can be explained in a 5 - 10 minute conversation! Why the heck would you tell someone that this is not a legitimate way to conduct business when a majority of the world conducts business in this way???Agreed. People - contact CS and get permission. I regularly do calls with my leads prior to sending an offer. If you’re offering serious services at serious price points, it’s all good. Link to comment Share on other sites More sharing options...
srsowmyasri Posted March 31, 2021 Share Posted March 31, 2021 Is CS team customer support? If so, can I talk to them or chat with them to get some clarifications? Link to comment Share on other sites More sharing options...
krheate Posted March 31, 2021 Share Posted March 31, 2021 Is CS team customer support? If so, can I talk to them or chat with them to get some clarifications?Is CS team customer support?Yes, CS stands for Customer Support.If so, can I talk to them or chat with them to get some clarifications?Yep! You can either email them (support@fiverr.com) or you can submit a ticket on the website. Link to comment Share on other sites More sharing options...
shahidmalla1337 Posted August 13, 2021 Share Posted August 13, 2021 yes allowed in few conditions https://www.fiverr.com/support/articles/360011062838-Video-Calls Link to comment Share on other sites More sharing options...
imranhossainbpp Posted August 13, 2021 Share Posted August 13, 2021 If you get that option in your chat box then surely you can do it with your clients 🙂 Link to comment Share on other sites More sharing options...
codersaeid Posted August 14, 2021 Share Posted August 14, 2021 On 5/18/2020 at 11:10 PM, hamza1424 said: I recommend you to don’t do that. As Fiverr has clearly mentioned " All communication must go through Fiverr" right bro Link to comment Share on other sites More sharing options...
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