Today I received my first warning in Fiverr, the reason:
“Your account was flagged for using the delivery button to send incomplete, partial, or an empty delivery.”
This is something that I am sure never, never, do, in fact, I have had a streak of several months with all my deliveries with positive ratings, 95% are 5-star ratings, and even, if there is a need for delay, I prefer to deliver late, before marking as finished something that I have not finished (in fact for this reason I temporarily lost my level 2). However I suspect what the problem might have been …
I have a client who asked me for a service, “a copywriting and a publication in a google news”, but once I delivered it, she hinted that also wanted a rewrite of the copywriting (I had previously done a service of this kind, although this was not in the offer); I know that the most correct thing would have been to change the price of the offer, to add the extra cost, but since it was an additional minimum charge, and was a customer for whom I had already made other orders, I decided that I would deliver the order requested, and once i had a free time, I would deliver the additional item at no extra charge.
I asked her for a couple of extra days (and it really took me three), but I send her this extra item, the problem, seems to be that she get upset, because this extra was not delivered as quickly as the others, and she complained with fiverr, stating that we delivered the incomplete order (being that she had already qualified us with 5 stars in this order!). It doesn’t seem fair to us, and we don’t find a way to complain or appeal; I hope someone can recommend us something, to also know if we have options to get rid of this warning, especially we are concerned, because we think that this is a factor to reduce the positioning of the gigs, thanks.