I do think it is. Not personally, I wouldn’t mind at all if a seller delivers ten minutes late and I didn’t mind when some were even more than a day late really (and I know many buyers don’t mind either, hence the 24-hour orders with notes in the requirements like “It’s fine if you deliver after the weekend” and such) but it’s not the buyers or Fiverr staff that determines late but that ticking time clock
- too late is too late
- some buyers might mind
- some buyers might mention it in the “private reviews” as “what could the seller do better”
- some buyers might even directly complain at support
- Fiverr most certainly minds (they wouldn’t send us “your order is due in less than 12 hour messages” else, they do because they mind enough to not just leave it up to us to remember that an order is due very soon
And if it’s just 5 or 10 minutes that are missing … that should be pretty easy to fix, hours or days would be more difficult but letting an order get late because of a few minutes doesn’t make much sense to me.
When you’re past the deadline, somewhere in the big clockwork Fiverr, this gets registered, be it one minute or 3 hours or 23, I don’t even know if there’s a difference really between that, other than “late”, and then “very late” after a day, and then “so late the buyer may cancel one-sidedly” after two, or so.
Just my opinion perhaps, but I think it’s more like an educated guess, IMO, you get a “strike” from the system as soon as you’re over the deadline, even for 5 minutes, so if that happens regularly and not just once in a blue moon because you were sick or something, it might be better to work on it by better planning or adjusting delivery time (I know, it’s a royal pain to fashion one’s gigs and packages as intricately as a Damascene blade, for all eventualities and all kinds of buyers , and a work of Sisyphos too, and you still can’t catch any eventualities, but you can mitigate).
If you always were majorly late, that might be really difficult, but 5-10 minutes - you can surely manage to be always 5-10 minutes early instead to make sure to not collect another warning for the same thing.
Best of luck to you, that warning certainly sounds scary, and you can never know for what else you might get one out of the blue, as you say the ToS don’t say anything about excessive orders, there may well be warnings to be had for other things the ToS don’t clearly spell out, so you’re right on with not wanting to collect more of them.