I have received an order and the buyer has bought an extra for 15 search term keywords for Amazon.
I would like to refund him this extra.
He didn’t ask me for the refund because I haven’t already delivered the order. I want to refund him because it’s the first time I am not able to find as much keywords as promised. Even if I write 15 keywords in the description I always deliver between 20 or 25. I am really frustrated and don’t want to make this client unsatisfied.
Can I refund this extra to the buyer ? What should I do ?