Is it possible to refund money to the buyer account , even after the gig is marked as completed?


#1

I am a android developer .I completed the work for buyer according to the buyer requirement . i published the client app in my account successfully. Then order is marked as completed . That means payment section is completed. me and my buyer review completed. i am new in fiverr . My account balance is pending Clarence . After sometimes i see client app contain violation which is terminate my account . Google play support team message send me , if you didn’t remove apps they will terminate your account. As a result i remove the app. I have no fault .That time , my buyer said to me refund him.

At this moment how can i do this, please suggest me.


#2

Ask customer support to do it. Make sure you tell them why like you told us here.


#3

Thank you for your kind information.


#4

If you can convince your buyer , you do not need refund. But its not must be refund because review is better than money.
Thanks


#5

You can convince him for discounts, upgrades or any other type of additional benefit.


#6

Are you sure it is really from the Google play support team and not from your client?


#7

sure , When Google play support team conversation with me that time i saw , they already known to my account related any information for example draft app, unpublished app , published app, rejected and suspended app .


#8

Finally , I used your theory . Thank you so much.