Hi all! I am new seller. And I got repeat client. for the first job he gave me 5 star and he was happy with second job too. but this time he didn’t leave me a review. Is it ok if I requested to leave a review?
It is forbidden to ask a buyer to leave you a 5 star rating, but it shouldn’t be a problem to remind your buyer to post a review about your service, but it is always best not to bother a buyer; they will leave a review if they think you deserve it. I never ask a buyer to post a review.
Don’t ask for a review. Don’t even hint for a review. In fact, don’t mention the word ‘review’ at all, as best you can.
Fiverr, rightly or wrongly, will often interpret mentioning a review to a buyer as trying to manipulate the buyer into leaving you a positive review, which is prohibited. I believe that Fiverr sends buyers 2 reminders after an order, automatically, asking them to leave a review.
I hate to say it, but if a buyer hasn’t left you a review, it’s because they’ve chosen not to, which they’re entitled to do. Don’t think about reviews, just focus on delivering high quality work and good customer service and you’ll be fine.
I think so . But have another option .
Don’t force to buyer for the review. Sometimes a bad rewiew can hamper your gig status. So be careful. If the buyer is really appreciate and very satisfy with the delivery, please give them some bonus delivery. This is positive point and more chances to give you reviews and tips. Some keypoints: Great work, I really like this, wow awesome.
“Leaving a Buyer’s feedback is a basic prerogative of a Buyer.”
The above is from the Terms of Service at the bottom of the Fiverr main page.
If the buyer has chosen not to leave a review then it is best to respect their choice and just move on.
There have been many forum posts where sellers have got a warning because they asked for a review.
Check out this post: Asking for Reviews - This is what CS said
Yes it is prohibited, never ask your buyers to leave a feedback.
It will be a problem. Fiverr reminds the buyers at least twice to leave a review, and they don’t want sellers asking them for feedback, too.
@tazzy_designs, if you ask your buyer to leave you a review, you might get a lower review than you’d like, and you could get an account warning, too.
You will not get this kind of problem if you’ve read the Terms of Service which I think you didn’t. If you would prefer continuing your freelance career on Fiverr., make sure to read it otherwise, you’ll be in trouble.
Your reply helps a lot. Thank you! I will focus on delivering high quality work
YES YES YES YESSSSSSSS it is
If you haven’t got a review on your order, it’s mostly because buyer chose not to! Now asking or requesting the buyer to review the order is kind of low-esteemed message from the side of a seller. I mean, if the buyer enjoyed your work, he/she would leave a positive review, right? And also as Fiverr do also send reminders to buyer to review the order, it surely indicates that the buyer willingly skipped the review.
So advise for a long-run? Don’t ask the buyer to review your order.
P.S.: May be you can put a line in your delivery message stating something like that, if everything is ok with the order, you may please review the order at your convenience… or something like that. but again, don’t ask for a five star review!
That’s right! Thank you!
Nooooooo! Do not do that!
Did you read what CS said about even mentioning feedback!
It’s a different thing. We definitely cannot ask the buyers to provide a specific feedback in exchange of anything.
You must have missed this post. CS warns, “Any solicitation, manipulation, or just a comment on feedback may lead our relevant team to issue a warning to the user who made this statement.”
Yes, this may be the way Fiverr is operating regarding feedback, but it is not the best way of operating. The Fiverr app is a problem when it comes to feedback. I’ve been told by several clients without me saying a word that they wanted me to be aware they tried to leave 5 stars but the app kept showing 4 stars instead. This again was them coming to me, because they wanted me to know they tried to leave 5 stars as they felt I deserved 5 stars and that there was an error they felt with the app. How is a seller supposed to just take that when they worked hard and delivered what the client felt was 5 star quality???
Then if you are like me and truly care about client satisfaction - something that I know Fiverr is on board with - why is it so taboo to ask a client where you may have fell short in their experience? If you can’t ask because it is so taboo and will get you a warning, you will never know and you can never fix, change or improve!
I LOVE WORKING ON FIVERR AND HAVE DONE SO SINCE 2014 BUT I AM SORRY TO SAY THAT FIVERR NEEDS TO FINE TUNE THEIR POLICY IN THIS MATTER. AS IT IS COUNTERPRODUCTIVE AND COUNTER INTUITIVE TO THEIR CUSTOMER SERVICE.
i recently delivery my order, client was so happy with my work that he even gave me tip but then he message me that he is facing problem to submit review, he is getting interface for feedback but when he submitting it’s not submitting. what to do now.
So many good answers are here hope you understand the matter .