Fiverr Community Forum

Is it the Sellers own discretion to cancel the gig

Hi fiverr Buyers,

I have a doubt, I have ordered a gig but the work which I got was of very poor quality so I requested for cancellation, then the seller responded saying
I have done my best job

so, I replied saying you have provided a faulty product

Then the seller responded saying I have done a worthful job of how much paid.

In that case how will fiverr solve it

Is it cancelled or not.

Will I get the refund?

Please help Thanks

If the seller declines your request for cancelation you won’t receive a refund. You can contact customer support for assistance and they can decide if your cancelation request will be approved. Best of luck.

i guess the best solution is to contact fiverr support http://support.fiverr.com/hc/en-us
and next time contact the seller first and make sure that he can deliver your order in the way you want good luck