Fiverr Community Forum

Is it true if we provide our personal details then we get banned on Fiverr?

I heard from my senior Fiverr users that it is not even allowed to ask or attach any personal data in the pdf or doc files we exchange. as an instance will this GIG beak any Fiverr community Law?

Mod Note: Gig link removed.


I cannot find the exact place in TOS where it says so, but we cannot share our personal information to get paid off of the Fiverr Platform. If you do this, you will get a warning or even get banned.

However, if you provide a service that requires you to know your buyer’s personal information, it must be stated in your gig what you will need to know to provide your service. If it is not stated in your gig description, you could get in trouble.


Ahh, thanks. I am going through this right now. ^-^

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It’s okay you can send me the actual ones. Take your time.

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You can’t share any personal contact information to buyer if needed for order purpose you can share that but after order in order page .

Is it the buyers request tab you are talking about sir?

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No after getting an order you will also receive an order page until order completed . I am talking about that page . And it will be better to not send any contact information to buyer


Noted. I haven’t get any orders yet. Just started exploring sir. :grin:


It will be better for you do not send any personals information to any buyer further .

You cannot share your personal contact details with your clients. It goes against Fiverr’s terms of services.

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@taufiqhaque93 @ahmed_jafor Please read my post below and also read @lloydsolutions post. The exchange of personal info must be done on the order page and only if the information is needed to complete the gig.

  • To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, â– â– â– â– â– /IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.

  • Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.

The above is from the Terms of Service at the bottom of the Fiverr main page.

Make sure to carefully read the Terms of Service for the rules as to how Fiverr works and the account risking consequences if you break them.


@vickiespencer where did you collect these Fiverr terms and conditions? Can I visit there and read in detail?

Yeah it’s against site policy because they don’t want people taking money off the site by doing business outside the platform. It’s why a big warning comes up if you type the word “email” in a message.

Strangely enough one of my competitors who is a top-rated seller… I look at his work samples and all of his contact details are watermarked at the top of all his work. I wouldn’t risk it though.

When you signed up, you were given a link to Fiverr’s Terms of Service, and you had to check a box stating that you’ve read the terms and that you’re agreeing to them.

Here’s the link, and keep in mind that not reading or not understanding the terms isn’t going to be a valid excuse if you break the rules: Fiverr's Terms of Service


It has already been explained in my post above.

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