The title may seem a bit un-clear so I’ll try to explain what I mean…
Today I had a buyer who placed an order to one of my gig. I have very clearly written on my gig descriptions and on page of additional requirement for the order that buyer must contact me before placing order to discuss the work and my availability.
Buyer placed the order without discussion and unfortunately I was already occupied with other work at hand. So I requested a mutual cancel of order stating my reason.
The buyer got furious and told me, or rather asked me, saying whether I knew that if I (as seller) declines the job, it costs the requester (the buyer) something like 50 cents.
Frankly, I do not believe this to be true because there are too many buyer who go around placing order for seller who may be already busy with other work and the order ends up in mutual cancel.
I would like to know how much of this is true from the fiverr team.
PS. I tried to explain the buyer how order cancellation was a problem even for me as a seller but I was too late as the order was already cancelled and there was no way for me to contact the buyer again or start the conversation.