Fiverr Community Forum

Is replying mandatory?

Is it mandatory to reply someone in inbox?
For example: someone comes in inbox and says “hi, can you do this job for me?”
I reply “Yes, I can”.
then he says, “How long it will take to finish?”
After that message, I don’t reply forever. and that person ask me again and again to reply back or he will contact customer care service for not replying my query.

Why do you reply with “Yes, I can” when you are not interested on doing it. You can just say “NO” and be done with it.

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Well … it’s polite to respond to all the messages … but not mandatory. If you want to keep your response rate above average,replying to the first message that a buyer sends is a must,what are you doing after that it’s simply your choice

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We who are working on services industry, Costumer Services is the main priority.
It’s better to reply on every message we got.

Who knows we will get a big project from this client in future, or maybe he will commend us to his coleague… etc (Unless it is SPAM)

I suggest to apologize to your client and reply his message politely.
and Give him reasons why suddenly you can’t accept his project (if this your concern).

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Only the first message is mandatory and will count towards your stats. What you do after depends on your business sense and priorities.

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Hello, it’s not an unreasonable thing for them to have some questions but it’s your choice as to how you want to answer or not answer. Anyone can complain at any time to CS. You can also block them if you want to on the app.

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