Greetings to the community!
I would like to hear your thoughts on a matter that was presented recently to me. Maybe some of you have faced it before.
As you know, Feedback reviews provided by buyers while completing an order are an essential part of Fiverr’s rating system.
Now, my questions is:
Does Fiverr allow its customers to make use of false claims in their reviews, aimed to undermine the seller’s service?
In my specific case, I went above and beyond for a customer and he thanked me with a 2-star rating that was irrational. Anyway, that was not the issue.
In the review, the customer claimed he “wasted $250 on the order” while his order’s value was much less than that.
Isn’t that dramatization deceptive?
As I see the situation, it’s a false argument that could discourage other Fiverr’s customers to trust my services.
The customer is free to share his honest opinion. I absolutely respect that.
But lying in such a way in the review section? Should that be acceptable?
I am looking forward to hearing your thoughts.