Today i got an order of 215, with a normal discount of 20% my expected earnings should be 172. But it says only $ 152, did the cut amount increase to 30%?
You should contact customer support, it must be a bug.
Are you adding the tip amount as well in it?
You should contact customer support…
Must be a bug. It’s a different situation for me, but I lost a couple dozens of dollars from my available for withdrawal for no reason.
Contact Support. All the best.
You are doing the wrong calculation.
I calculated your numbers while including the 20% discount and I don’t see anything like a bug or whatever.
It’s such a bad experience, contact with fiverr support, they’ll help to figure it out.
There is no “bad experience”. It has already been clarified that the OP was doing the math incorrectly.
How? 80% of 215 is $172
Fiverr takes 20% of all earnings. The OP was likely doing the math incorrectly, or listed the wrong numbers. As has already been said, if the OP thinks there is a problem, they need to contact CS. We – here on the forum – can do nothing to solve the OP’s concerns.
No, it isn’t; as the fees for sellers and buyers are listed in the ToS, you can easily check there; if you go to the ToS page and search (press CTRL+F) for “80%”, you’ll find that it’s still 80% net revenue = 20% fee.
Maybe the buyer used a promo code, in which case I think the missing money should yet appear when the revenue goes to your clearance queue after order completion; if it won’t, contact support.
If it’s not that, it might be a bug, contact support.
Oh, and make sure, you’re comparing USD to USD and not your local currency.
Fiverr cut still 20% . You should contact support team.
Thank you for your support, its back to normal again, I believe it must be a bug.