Two of my buyers have been unable to get their discounts in the past few weeks. One tried to use the January promo code and the other tried with this month’s promotion. Fortunately for me (I guess), they weren’t too upset about it, but I am concerned that this will keep happening with future buyers.
Fiverr customer support said they couldn’t apply the discount after the buyer had placed their order, and they haven’t been able to give me any information so far about what might have gone wrong. Just wondering if anyone else has experienced this and might have any insights into what’s happening and how to prevent it.
Edit/Update: Customer service will not tell me if there is a bug or not, stating that “the information is proprietary.”