So basically the title says it all -
I’m a VA, buyer placed an order and filled out all the questions needed to start the gig, saying they’d attached a script (but they hadn’t). They also paid extra for 1 day delivery, but this was around 1am last night so I didn’t realise until today when I started working through my orders.
I messaged them asking to reattach the script.
There’s now about 10 hours left on the gig (which SHOULD be enough time for them to get back to me, but perhaps not due to the holiday season). They haven’t got back to me yet, and in the event that they don’t, is there anything I can do to avoid a late delivery? I’ve been using fiverr for over a year now and have never had a late delivery, so it probably wouldn’t affect my stats much but I’d rather avoid the automatic 1 star review!
If I go to the resolution centre and ask to extend the delivery time, can a late delivery be avoided even if the buyer doesn’t see it in time? I doubt this greatly as this could easily be abused by sellers trying to get extra time for no real reason.
I know empty deliveries can also get you in trouble, so I’m a bit at a loss. Will I really have to take a 1 star review and a late stat because of the buyer’s own error?