Fiverr Community Forum

Is there a way to lower the price of a order already in place?

Hi fiverr! I’m currently working on a web design and development order, which would be the first order in the gig and my first order after coming back to fiverr since a couple of months. The issue is that the client is perfectly happy with the design service, but due personal reasons he no longer wants the development of the website (which is the bulk of the price of the order). Is there a way of lowering the current price without cancelling the order? This would be so he can pay for what I already worked (and he very much liked), because currently, the only options I’m seeing in the order resolution tab are either forcing him to pay the full price for a service he no longer wants/need or canceling the order, and sending a new one with just what we worked (which affects my stats heavily as Im just coming back)

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You are right - there is no other option available. I have had to do this at times and have discussed it with customer support.

Doing this would be seen as manipulating the stats/review and could lead to a Warning or Banning of the seller’s account.

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Why not talking to your buyer explaining your situation and kindly asking him to pay full guaranteeing him that the difference will be kept as a credit in his next purchase?

Outstanding thinking. Learned something new. Thanks

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It become manipulating when you do it to manipulate the stats (more completed orders, more favorable reviews). And that’s what you advised OP to do, to send 3 offers so he’d get 3 completed orders.

If you wish to risk an account warning or getting banned, it’s up to you, but please don’t advise others to do the same.

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Well,when I received a 400$+ order from a new buyer and wasn’t comfortable with it because of the chargebacks, people here adviced me to cancel the order and ask the buyer to work in milestones instead, which meant in the end completing not 1 but 5 orders. Which guaranteed me getting paid for completed work even if they back off half way through. Also, the buyer gets unwatermarked work as we go, not just at the very end. I don’t care about the amount of reviews, it’s completely different situations. If I didn’t break my orders into smaller ones, I’d probably be at 50% completion because of all the ‘bought by mistake, changed my mind etc.’. this system is not designed for big projects so you have to work your way around it.

And if the author of this post can break the website project into milestones I don’t see why they wouldn’t. If not now then next time. Of course, not the 15$ gigs, talking about large sums here.

Delivering same thing three times would be violation, I agree. But if the project is just done in steps I don’t see an issue.

Manipulating is manipulating when it is done to manipulate the stats such as in this situation:

However, splitting a large order to protect against chargebacks is something CS actually suggest. The Beta milestone feature requires each step of the project to be over $100 so I would say that is a good benchmark for when orders could be split legitimately. I have done this myself for large orders but I am talking about $3000 being split into 6 orders - splitting a $50 order into 3 parts is clearly manipulation.

Working your way around it is a different way of saying manipulating the stats. I suggest you be extremely careful about when you split orders or you will become another one of the sellers who post things like “Fiverr deleted my account for no reason”.

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Yes that’s exactly what I do, break them into 100$s. Trying not not have orders larger than this, especially from new unfamiliar buyers.

And whose to decide what’s a ‘legitimate’ order - a full book or one illustration? I can illustrate 3 books in a month, does that mean I’m limited to 3 completed orders a month? And then if someone orders a 15$ gig by mistake I have 75% completion rate? That’s nonsense.

Anyways, I’ve been working full time here for years now, never got a single warning, have always been honest so I’m not afraid of getting blocked. And if they block me for doing this - then Fiverr is not a place for me as I can’t offer 5$ products and I’d be happy to bring my business elsewhere :slight_smile:

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P.S. I don’t have the milestone feature

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It’s not that I don’t agree that the system, as it is, is flawed and certainly for those who do lower quantity and higher ticket orders, it is difficult to maintain stats. I also recommend that people break orders down where it is applicable/suitable. However, sellers need to be aware of how things could be seen by CS and/or buyers.
All I am saying is what I have seen be an issue for some people already and when I see someone suggesting others do something I have seem people receive warnings for, I would be pretty mean not to mention it.

As to who decides? CS in their infinite wisdom will decide - All it takes is one buyer to complain when they see that they paid more in fees (if they did) than they would have with one order and CS will doubtless check it out.

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I do not believe it is a safety measure against chargebacks as there was a seller recently on the Forum who had 9 chargebacks all from the same user. It is scarey since PP gives them 180 days to do so.

yes, you are right …thanks for your post

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Asking the buyer for splitting the order can be considered as a manipulation of the review system.

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I bet I read something in the ToS about not being allowed to ask the buyer to split the order, but I can’t find it anymore. I would appreciate it if you could kindly point it out to me. Thanks! :smiley:

I couldn’t find it either but I’m sure it’s there. May be it’s not written like this but it’s indicated somehow. :grinning:

I bet I read something in the ToS about not being allowed to ask the buyer to split the order, but I can’t find it anymore. I would appreciate it if you could kindly point it out to me. Thanks! :smiley:

Do you think it could it depend on why you’re splitting the order?

Like with any new buyer that comes to me wanting a longer project, I first ask if they’d like to test out how I work on part of the work they want before moving on to the rest? (This thread got me wondering if this could be seen as order splitting. I just never thought about it like that. I just didn’t want someone to pay full price, and end up realizing what they got wasn’t what they expected.)

I don’t think this will be an issue as placing a smaller “test” order is the norm for many buyers who are interested in purchasing from a new seller for the first time.

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The issue with the milestones feature is that all milestones must be complete and agreed before you can close the work and be paid, so 1 small issue on 1 small milestone holds the entire thing up. It also delays payment right to the end of the project, rather than in small pieces as you deliver work.

IMHO tying payment to individual deliveries works better on a number of levels. If the client or service provider aren’t happy at any point, either can go elsewhere after any module. The service provider has a reliable income stream during the project. Not everything has to be perfect in all modules to get paid or have work marked as done and help delivery rate or rating.

I found the milestones feature quite buggy too.

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