Fiverr Community Forum

Is there any way to cancel the order without affecting my profile?

I received a order related to facebook but the buyer has some issue with her Facebook so we are not able to continue.

Is there any way if we both mutually cancel the order it may not affect my profile rating n all??

Of course yes. However, that is only possible if the order is cancelled by the customer support. If you believe you have a genuine reason, just contact them through the Resolution Center to cancel the order for you. They may take long to respond but they will finally cancel it without the cancellation affecting your cancellation rate. Mutual cancellation by yourselves will, however, affect the cancellation rate.