Eddie from customer support showed so much professionalism and genuine understanding when dealing with my situation about the whole gig not showing in search thing. Is there any possible way I can give him a tip or something. I’m not kidding I’ve never tipped a waiter even when I visited the US, they probably spit in my food. But CS and this guy I really wanna support some way. Any ideas?
How can I bribe Customer Support?
Tell him you appreciate it and say thank you and give him a ten star rating, when you get the rating mail.
…wait there’s a rating mail?
@emmaki buy shares in Fiverr.
There is. Usually, at least.
Thanks… I should check my mail more often.
Since they’ve got the new ones with the scale from 1 - 10, every time I click on one of the rating numbers I get a ‘survey not found’ error - anybody else, or just me?
Someone could have told me…
I´ve done the 1-10 scale ratings a few times and it worked, I haven´t had a ticket lately though.
I checked my mail I don’t have it…
Gives me an error every time - I asked CS about it, and they directed me to the survey company. Thanks miiilia!
It usually comes in a few hours after your ticket’s marked as solved. I agree BTW - Eddie is great!
I think it can take a bit, maybe there´s a ‘waiting time’ for the system to send out those mails to see if the ticket/case won´t be reopened? Don´t know, just speculation. The title of the mails is ‘How would you rate our support’, maybe check spam folder too, but if your ticket was resolved only today, I´d just wait a bit and see if it comes.
Lol yes, I like Eddie, too.
Eddie deserves a promotion. Definitely gonna recheck my mail every 3 hours. Eddie deserves it.