Dear Fiverr , i paid twice and twice I did not get an order! I get an image that my order is made with the text we are working on it. We’ll email once your order is ready. It has been 24 hours and nothing. My money seems to be gone! What to do? I do not know where to contact fiverr customer service and feel lost in your app and website.
Edit for clarification:
Let me explain in more detail:
1.I went to order a message from a seller
2. I selected what I wanted and ordered
3. I was supposed to be able to leave some details after the order, but instead I got this (see attached picture).
4. I contacted the seller
5. He told me that there sometimes is a glitch in Fiverr and adviced me to order again and ask for refund on the failed order.
6. Ordered again, received the same message from Fiverr again.
7. It looks like somewhere in the system my order is stuck and not being processed.
8. I do not see any order details in my order page, no where nothing. Not in processed, finished, canceled,etc.
I really just wanted to talk to customer service, but in the app I do not see anywhere where I can leave a message. I followed the link shared by Maanza_55 and when going there in the app, it also does not work (I can not type anything to leave a message).