Fiverr Community Forum

Is this allowed on fiverr? Help

My buyer has completed order, but he wants me to send a project file before he can give me a review. The order is 14 days today I need help.
I forgot to add this buyer blocked my access to withdraw my funds. Now I’ve sent him the project file, just to get my funds and support is just there lying around. This is 1 day plus, I’ve sent this file. His money is not the only money I have, I can’t withdraw other funds I did because of his own. I am getting fed up on this website. I kept messaging support and kept on telling them that this buyer is acting really fishy, I have a strong feelings he will perform a charge back. I won’t take it, neither will I leave my money for free if this buyer performs a charge back.

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Didn’t you send all final files, projects files etc when you were attaching files with green “deliver” button?

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If your project description / offer includes then you should have sent it with the delivery, like Maria says.

Otherwise it seems a bit weird to ask for, but that can depend on what category your gig is in

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It wasn’t in the project delivery. Though I can send it to buyer for free, without asking for money…

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Then it’s your choice and you can’t “trade” that file for free in exchange to review first.

If you decided to send it for free then you can send it even before your client leaves you a review.

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@mariashtelle1 So you’re suggesting client reviews me first before I send file?

That’s exactly the opposite of what I said.

Why your client should leave a review before you send him the file?
That will sound extremely fishy for the client and in fiverr eyes it will look like review manipulation.

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@mariashtelle1 same as the client asking me to send file and he will give me a review. Or it’s not fishy too?

I already stated that client marked the order as complete 14 days ago without review. Now he is using the project file to trade reviews with me.

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Buyers have 10 days after the order was marked as complete to leave a review.

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No new reviews may be added to an Order after 10 days.

The above is from the Terms of Service at the bottom of the Fiverr main page.

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He wants the source file, I think; you should give him if you want a good review, I guess.

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Sounds like a bribery attempt. Honestly, I would consider blocking the Buyer.

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I’m with @imagination7413 here.

Sounds like a good reason to block this Buyer.

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If the order really was completed 14 days ago, then the buyer is making a hollow threat about leaving a review if they haven’t already done so. But…there is always the possibility he’ll try a charge back.

Safe bet would be to block him.

The buyer cannot review. The order completed 14 days ago.

GG

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I forgot to add this buyer blocked my access to withdraw my funds. Now I’ve sent him the project file, just to get my funds and support is just there lying around. This is 1 day plus, I’ve sent this file. His money is not the only money I have, I can’t withdraw other jobs I did because of his own. I am getting fed up on this website. I kept messaging support and kept on telling them that this buyer is acting really fishy, I have a strong feelings he will perform a charge back. I won’t take it, neither will I leave my money for free if this buyer performs a charge back.

@looseink I can’t block him, he blocked my access to withdraw my funds on a completed order.

A buyer cannot block your access to funds on orders that are completed.

@andrewcarpen756 I am telling you he did. He told support that I have not delivered his file, which is the project file, even though the project file was not in the file delivery, support still forced me to deliver it unless I can’t withdraw my money. Through out this process I kept messaging support. And one of them told me to charge the client and he even confirmed I worked on the file and delivered everything. This is coming from support after reading the chats