Is this rude or am I reading too much into it?

[gwyneth_galvin]

I received an order yesterday from a client who provided no notes on their script, but in the requirements section where I ask if they have any notes they just put “yes”.

I asked what their notes were, and they said they already attached them. I said I didn’t see any notes and could they please clarify.

They responded “just get on with it”

Where I’m from telling someone to “just get on with it” would be really rude. I realize that might not be the case everywhere in the world. Please share your thoughts!

[alyonagrapie]

I received an order yesterday from a client who provided no notes on their script, but in the requirements section where I ask if they have any notes they just put “yes”.

I asked what their notes were, and they said they already attached them. I said I didn’t see any notes and could they please clarify.

They responded “just get on with it”

Where I’m from telling someone to “just get on with it” would be really rude. I realize that might not be the case everywhere in the world. Please share your thoughts!

Where I’m from telling someone to “just get on with it” would be really rude.

I come from by far not the most polite enviroment, but that does indeed sound very rude to me.

[cubittaudio]

I received an order yesterday from a client who provided no notes on their script, but in the requirements section where I ask if they have any notes they just put “yes”.

I asked what their notes were, and they said they already attached them. I said I didn’t see any notes and could they please clarify.

They responded “just get on with it”

Where I’m from telling someone to “just get on with it” would be really rude. I realize that might not be the case everywhere in the world. Please share your thoughts!

They responded “just get on with it”

Super rude. Can’t think of any situation where saying that would be seen as anything other than rude.

I can be quite reactive - My reaction to this would be cancelling the order. I get that this is probably not the ‘best’ approach to this, and that this is an emotional reaction, but I don’t like people speaking to me in a manner that suggests that I’m somehow beneath them, which is how I’d interpret this situation.

You may be totally fine completing this project, and it might turn out absolutely fine. But I think saying “just get on with it”, to a total stranger, because you feel that you have the rights to do so because you’ve hired them to complete a project for you, is a red-flag and a half. My concern would be that if they are like this at the beginning of the order, what’s the likelihood of them demanding revisions/changes etc, in an equally rude and unappreciative manner.

[gwyneth_galvin]

They responded “just get on with it”

Super rude. Can’t think of any situation where saying that would be seen as anything other than rude.

I can be quite reactive - My reaction to this would be cancelling the order. I get that this is probably not the ‘best’ approach to this, and that this is an emotional reaction, but I don’t like people speaking to me in a manner that suggests that I’m somehow beneath them, which is how I’d interpret this situation.

You may be totally fine completing this project, and it might turn out absolutely fine. But I think saying “just get on with it”, to a total stranger, because you feel that you have the rights to do so because you’ve hired them to complete a project for you, is a red-flag and a half. My concern would be that if they are like this at the beginning of the order, what’s the likelihood of them demanding revisions/changes etc, in an equally rude and unappreciative manner.

My reaction to this would be cancelling the order.

I have just requested a cancellation. My jaw literally dropped when I saw they wrote that. I was literally asking them the most basic requirement questions as they hadn’t attached any and were being strangely elusive about the tone they wanted.

I don’t include revisions anymore so most buyers give lots of detail up front to get the most out of their money. I’ve never had someone refuse to give direction before haha! Definitely a red flag from the start.

[cubittaudio]

My reaction to this would be cancelling the order.

I have just requested a cancellation. My jaw literally dropped when I saw they wrote that. I was literally asking them the most basic requirement questions as they hadn’t attached any and were being strangely elusive about the tone they wanted.

I don’t include revisions anymore so most buyers give lots of detail up front to get the most out of their money. I’ve never had someone refuse to give direction before haha! Definitely a red flag from the start.

I have just requested a cancellation.

Good for you. The least you should be able to request is clear direction. Someone showing themselves up as a nightmare client, this early in the process, is unlikely to have a personality transplant part-way through the project.

[gwyneth_galvin]

I have just requested a cancellation.

Good for you. The least you should be able to request is clear direction. Someone showing themselves up as a nightmare client, this early in the process, is unlikely to have a personality transplant part-way through the project.

I think you’re probably right about that. I’m going on a very short holiday Thursday-Sunday and I don’t want to have that kinda stress just as I’m about to go away! Thanks for validating my feelings haha :smiling_face_with_three_hearts:

[catwriter]

I received an order yesterday from a client who provided no notes on their script, but in the requirements section where I ask if they have any notes they just put “yes”.

I asked what their notes were, and they said they already attached them. I said I didn’t see any notes and could they please clarify.

They responded “just get on with it”

Where I’m from telling someone to “just get on with it” would be really rude. I realize that might not be the case everywhere in the world. Please share your thoughts!

Where I’m from telling someone to “just get on with it” would be really rude. I realize that might not be the case everywhere in the world. Please share your thoughts!

I was told something like that once by a USA buyer (a note to the mods: I’m not saying anything bad about the country or Americans, just trying to help the OP figure out if there are parts of the world where saying something like that isn’t rude). Maybe in some parts of the USA it’s not terribly rude to say something like that?

[j6nyc6]

I’m from New York City, the rude capital of the world. Our city motto is indeed “just get on with it”.

[j6nyc6]

Where I’m from telling someone to “just get on with it” would be really rude. I realize that might not be the case everywhere in the world. Please share your thoughts!

I was told something like that once by a USA buyer (a note to the mods: I’m not saying anything bad about the country or Americans, just trying to help the OP figure out if there are parts of the world where saying something like that isn’t rude). Maybe in some parts of the USA it’s not terribly rude to say something like that?

Nope, it’s rude every where in the US.

[gwyneth_galvin]

I’ve never heard anyone say it endearingly or in good faith haha but I’m also sensitive to people being rude or condescending so I just wanted to get a second opinion before I cancelled. The buyer seems to be from a native-English-speaking country.

[catwriter]

Nope, it’s rude every where in the US.

Thank you! I really wasn’t sure.

[miiila]

Rude, and … how to word it … let’s say not productive and target-aimed if they want you to get on with it.

I quite often have customers who in the inbox tell me they are attaching some file/s but there’s just the message, without files, so I politely tell them it seems they forgot to attach the files, and all of them just attached (perhaps reattached in case they did actually attach and Fiverr swallowed them somehow) them, without ever being rude, most if not all of them said sorry even, so far, I think. So, yes, rude and makes no sense either if they want you to do the job they are paying you to do.

[gwyneth_galvin]

Yes, I would consider that rude. The correct type of response would be:

“Oh, I thought I did. Can you check again and let me know? Thanks.”

or

“Are you sure? I’m certain I did. Let me check.”

To me, it reads like “I paid you, now do as I ask. I don’t have time for this.”

You can try the polite approach again, and if they continue to fail to deliver the notes required, politely let them know that you cannot proceed with the order because the buyer did not provide the necessary files. Whether you can cancel it or something without repercussions, that I do not know.

I’ve already cancelled. I’m going away this week and I don’t want to risk having to go back and forth with this buyer in a few days because there’s another problem down the line. I like to give people the benefit of the doubt, but this was just too weird.

[creat1vepattern]

My reaction to this would be cancelling the order.

I have just requested a cancellation. My jaw literally dropped when I saw they wrote that. I was literally asking them the most basic requirement questions as they hadn’t attached any and were being strangely elusive about the tone they wanted.

I don’t include revisions anymore so most buyers give lots of detail up front to get the most out of their money. I’ve never had someone refuse to give direction before haha! Definitely a red flag from the start.

I have just requested a cancellation. My jaw literally dropped when I saw they wrote that. I was literally asking them the most basic requirement questions as they hadn’t attached any and were being strangely elusive about the tone they wanted.

I would say that you’re in the right for the cancellation because “the buyer did not provide enough information” (and the tone certainly doesn’t help) - I hope this helps!

[english_voice]

It does come across as very rude.

A good buyer would review their order / message, see they’ve not attached any note, apologise to the seller and then attach the note. They might even send a message like “Sorry, my fault. If it helps you, please request an extension due to my mistake”.

I’ve become far more intolerant of bad buyers over the past couple of years. In my opinion you were right to cancel the order if you have plans for the next few days. Once upon a time I would want to try and please all buyers - even the bad ones. Not now. Arrogant buyers don’t deserve my time.

[queenmercedes]

Usually customers describe me as “endlessly patient”, but I would never tolerate such an awful tone.
Glad to hear you have cancelled their order, such clients have to learn how to behave before making business.

[queenmercedes]

Usually customers describe me as “endlessly patient”

Preface: I’m not questioning your methods nor am I trying to dictate how you should do things, but I just want to add here: Do be careful with that. There’s a fine line between being overly patient and unable to recognize malice. Or rather, you don’t have to put up with everything out of sheer good will.

I have my specific methods, but thank you for advice. 🙂

Sometimes buyers do try to take advantage of that, it’s true. Still, I have learned my lessons and improved my work process, so there is very little possibility to ask for more and more and more. Or, well, for a price.

[sandrineisen]

Jesus…
Even if your buyer is not from an English speaking country and English is his or her second language, this answer is SUPER rude, really inappropriate and unprofessional.
How are you supposed to work correctly and make your buyer happy if you lack information?

I agree with @cubittaudio about cancellation the order. You can’t accept such an attitude from a buyer. I had a similar answer from a buyer before he purchased a gig. He was telling me to copy/paste from other websites because he didn’t want to provide me with more information on his company.
Fiverr is a great place to work, and we should maintain it at a high standard.
As such, we should all refuse inappropriate and unprofessional attitude.
It’s just a no-no, and you were right @gwyneth_galvin to say NO to this.
Thank God our figures come up short after a cancellation.

[marinapomorac]

Thank God our figures come up short after a cancellation.

Off-topic, but can you elaborate just for me? I’m not sure I understand it.

She means statistics for the GIG and services go down a little after cancellation but soon after they are back on track.

Cancellation always strikes the account of seller.

If you have too many cancellations even if it is entirely buyers fault, it can damage you, lose badge and ranking.

[sandrineisen]

Thank God our figures come up short after a cancellation.

Off-topic, but can you elaborate just for me? I’m not sure I understand it.

Sure 🙂

So like @gwyneth_galvin, I got to ask for cancellation in a previous order. Like her, I’ve seen my figures (order completion rate) drop dramatically.

I was worried because I had my evaluation 3 days after to upgrade to the next level (level 1). As you may know, @captainwarlord to maintain our level we need to maintain a 90% completion rate.

Fortunately, I had other orders I was working on at that moment that got completed arisen my rate up to 90%.

Does it make sense?

[sandrineisen]

She means statistics for the GIG and services go down a little after cancellation but soon after they are back on track.

Cancellation always strikes the account of seller.

If you have too many cancellations even if it is entirely buyers fault, it can damage you, lose badge and ranking.

Thanks for explaining 🙂

[sandrineisen]

Thank you for the elaboration. I actually do not know anything about being a seller on here. So far I’m only buying. But I see it as useful to gather info as I browse, for the day that I actually might consider becoming a seller myself.

You are very welcome @captainwarlord .

What you are doing as a buyer is interesting! I am sure that by knowing the other’s side better you’ll enhance your future collaborations on Fiverr.

Also, if one day you’ll decide to offer your services, you’ll be aware of what might happen in your experiences as a seller.

All in all, I’ll say that gaining knowledge is always good. Right?

[blavaro]

All in all, I’ll say that gaining knowledge is always good. Right?

I’m a knowledge-hungry person, yes. My brain just consumes information and stores it like in a vault, that’s why I remember “useless” facts such as that you shouldn’t pee on the wound if you got stung by a jellyfish, but instead dip it in ocean water because the salt water helps dissipate the venom.

EDIT: As long as it’s not a box jellyfish. 😀

I like being Seller and Buyer too as it opens different perspectives.

[gwyneth_galvin]

Quick update: buyer refused to cancel twice but CS had my back and cancelled on my behalf. They’re also investigating the buyer.

This buyer was part of some new business affiliate thing on fiverr. Anyone familiar with that? I got a notification saying to deliver excellent work to “earn their trust and get more orders with their team.” Give me a break. How about buyers earn my trust first? I hate having to sing and dance for people who can’t even be polite at the most basic level.

[blavaro]

I take it you mean “as long as it’s not a box jellyfish”? And yes, as far as I remember, it’s the deadliest jellyfish in the world, tiny and transparent, found in Australia. A neurotoxin so strong it paralyzes the whole body within minutes, which often leads to fatal encounters if there’s no immediate treatment (no, I did not google this now). I think. Usually my memory is pretty solid for this kind of stuff, and I’m too lazy to confirm right now. 😛 You memorised the important point. Get away from that killer.