First, please let me know if this isn’t a category to share experiences with clients and ask for help.
I normally find my clients personally or in other platforms. I discovered Fiverr and I wanted to give it a try. Now here’s what happened with my first client:
I delivered the work before deadline, asked him if he needed anything else. He said thanks and approved the job. Then I realized he gave me 4.3 rating.
I found out that I needed to have at least 4.5 stars to be able to send offers to other buyers. So I wrote the client back. He said that it must have been a mistake and that he thought he gave me 5 stars. Then he sent me a personal request for a second work. (He didn’t change the rating). He said if I delivered the same quality he would make sure to give me 5 stars this time. I delivered the second work, asked him if he needed something else for a couple of times. He didn’t reply.
After a couple of reminders and no replies, I wrote him: “Hi, If you want I can refund you. My rating is more important than money at the moment. Could you kindly reply back?”
And he replied: “Thank you. You can refund it to me. What we can do next is I will put another order to re-compensate the last order and we will communicate well to make sure I leave you high rating. Thanks again for your consideration.”
What is this? Since I’m not a daily active Fiverr freelancer I need your help. How should I proceed this case?