I have been having issues with a Gig I listed that never became searchable. After finding out that I needed to contact CS about the gig, I did. I was reminded that 3rd party communication was against ToS. I understand that. However, the Gig is a video-based service, and Fiverr doesn’t support video-based communication. I asked for some guidance to help navigate what would be allowed/appropriate in this instance, as there are dozens if not hundreds of easily searchable posts that offer communication via non-Fiverr-based video communication programs. Instead, I kept getting hit with the same piece of information - you can’t use these external services. Additionally, I was informed to report/flag all of these posts so they could be removed for violating ToS. Some of these gigs have been up for long enough to have several reviews, and I don’t feel comfortable doing that.
I was blunt with CS and said that instead of telling me what I can’t do, I’d appreciate it if they offered me alternatives to what I can do to offer this particular service. I still haven’t heard back. I also mentioned that if that particular CS agent couldn’t help me, then I’d appreciate being transferred to someone that could.
I’ve read here that these types of gigs can get special approval via CS, but this guy clearly isn’t willing to help with that. What else can I be saying or asking for to get my gig approved? This is the only Gig I’m having particular trouble with, and I’d like to get ahead of the game if my other video based communication gig gets caught up in this issue as well. So far, though, it has been searchable and even became so pretty quickly compared to my other gigs.
Advice is appreciated.