Fiverr Community Forum

Issues with Fiverr Customer Support and a Bug

Hi,

I hope everyone is safe. I received an order on April 30, the buyer directly placed the order and we didn’t have any conversation in inbox. When i checked the requirements, i found a few problems and i needed to discuss it. When i tried to reply, the page kept reloading and i couldn’t send the reply, then i waited a few hours, tried again with different browser, incognito mode etc but no results.

I opened a request on customer support and was waiting for their reply, i had to deliver the project within 3 days so i fixed those problems and started working on the project. I received a reply from CS after about 2 days and i gave them some screen shot and they opened a “technical ticket” for Fiverr Tech support and then i waited again. I completed my work within time but when i tried the deliver the project, the order page kept reloading. The delivery time went over and the order marked as late. Then i asked again if there’s any way i can contact the buyer in inbox as.

And i think the support agent missed the whole point! or i failed to make them understand. Tough later the buyer contacted me and i made him understand the problem. On the next day i tried delivering the project again and it was delivered! I let the CS know that i could deliver the project and they replied as below.

Then the buyer ask for a revision and the order was completed, i let them know that my analytics went down, please fix this and i kept waiting.

All of a sudden on the 11th day of my request, i got this

and i am waiting again!

Feel free to post the final result if there is something fruitful contacting CS please.
Thanks.

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They asked me to clean my browser cache and cookies, i sent them a few screenshots and then they assigned the ticket to another CS staff and she’s checking with relevant team. I corrected my issue, my “delivered on time” analytics went down thought not response rate. Waiting again.

It’s an established bug that Fiver doesn’t communicate to us about.

Sad they don’t even do that if you make a ticket.

It will be fixed. Keep trying and hang in there.

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I hope so. My main concern is that they just don’t care! I reported a bug, it affected my analytics which is obviously not my fault, i was waiting for them and they marked it as “Solved”! on 11th day!

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Agree ! They need to take into consideration what the seller might be going through.

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Yeah, it has already been 13 days! Can you believe this? and it’s affecting my sales. Not getting queries no orders.

1 Like