Fiverr Forum

It is impossible for people to pay me!


#1

I let it go when my audio samples sat in “moderation” for a week, but this takes the prize. I have potential clients complaining to me that no payment option or credit/debit card works. I even brought in a friend of mine to try and order my VO gig, and I couldn’t believe my eyes.

First she tried PayPal. It made her log into her PayPal account, and then asked for a credit card anyway, and then rejected 3 different cards, all of which work fine everywhere. Then she tried not doing PayPal and all of here cards (two Visa and a Mastercard) all failed.

I write to support, and they tell me that my multiple clients have to call customer support in order to address this. I’m busting my chops trying to get to job 1 on this site, and now I find out that theres no telling how many clients I’ve possibly lost because of this.


#2

Sorry to hear you’ve got a problem with ordering.

Did your friend try ordering from anybody else to see if it was a site-wide issue?


#3

She didn’t. I didn’t push the issue because there are others who had the same experience. My question is, why didn’t support attempt to place the order?


#4

I’ve got no idea why your profile or gigs should be any different to anybody else’s I’m afraid. If it were a site-wide problem then the forum would be full of similar complaints.

It’s not actually possible to call customer support by phone, so I’m not sure about this part.

On a different note - one of your gigs is offering a service which is to be performed ‘in real life’ as opposed to across the virtual Fiverr space? I’d check about this with CS if I were you.


#5

I will look into the “real life” gig. I wasn’t aware I couldn’t do that. Thanks.


#6

Hmmm sounds like some kind of glitch maybe. I would shut down your account and create a new one. See if that helps. Sorry about this I know it must be frustrating.