Right, huge rant time…
Firstly, my delivered on time ratio is down because I failed to deliver some orders at all and was late with a few others at the beginning of January. This was my fault and I am aware of this. In this case, please no one start with the “oh, it’s because you have delivered some orders late blah blah.” - I get this.
However, for the third time now (the third being just a few moments ago) I have witnessed my delivered on time stats drop by 1% immediately after redelivering an order which someone has requested a revision on, but one which was originally delivered on time.
Now, this is driving me crazy. The last two orders, for example, did not include any revisions, and those which the buyers requested were both due to changes in their original order requirements.
It seems, though, that Fiverr IS NOW categorizing orders as late when they have been delivered on time but buyers have requested changes after delivery.
Of course, people will no doubt say that this can be avoided by delivering orders super fast and/or extending delivery times. However, this simply isn’t workable. The revision request which I just completed was for an order which was delivered 24 hours + ahead of schedule. It seems, however, that sellers are now being penalized for buyers not immediately notifying sellers about revisions, as well as buyers still being able to request revisions when basic orders specifically state that none are included.
Also, this bug/initiative is going to impact some sellers more adversely than others. Video and other media gigs, after all, are very revision-heavy by nature.
In any case, I’m fuming. It’s like Fiverr employs someone just to sit in an office all day thinking of new ways to needlessly kick the people who keep the lights on in the nuts every once in a while.
And just to be clear, this is what to watch out for. You deliver an order on time, then a buyer asks for a revision after the original deadline has passed. At this point, your delivered on time stats stay the same. However, as soon as you do redeliver the modified work and the buyer accepts, off goes 1% from your delivered on time percentage.
Way to go Fiverr. Well done, yet again, on making this place even more needlessly stressful.