Used to be 72.
This means that if somebody cancels late on a Friday evening and you don’t work the weekends, it will be automatically refund by Sunday evening. Note: it also counts as a ‘negative’ on your account when you do not respond to a mutual cancellation request.
Sensible Fiverr. Sensible.
You don’t include a ‘count down’ time any more saying when it will be automatically refunded within 2 days (It used to say “You have 3 days to respond to this cancellation request”)
How did I realise?
Just saw a mutual cancellation request sent on the 18th at 2:08am. Cancelled by 20th at 2:08am. (this is my first day back at work since then, it wasn’t even a major request, I just forgot to attach a single article on a 8 article order). I am not too bothered. She will reorder. However, what if this happened with another client?
Somebody could have a delivery, reject it, send a mutual cancellation request. If I am not around for 48 hours (Which happens when I travel), that gets automatically approved. I know that there are some people on Fiverr who are not around every day and so this would be irritating to them.
72 hours = makes sense for those who do not work at weekends.
48 hours = too short.
If clients have 72 hours to mark an order as complete, we need 72 hours to deal with mutual cancellation requests.