I had a job which should have taken 2 days, I delivered the client the order in about 28 hours so well within my limits. However, the client then asked if she could add an extra to the order. It was a $5 extra and it took me only an hour to complete. However, we had been discussing the issue at about the 48-hour mark.
Now my understanding was after the first delivery the timer was no longer threatening to affect your late order rate. However, because the client accepted a change to the order at hour 47… by the time I had completed the work and delivered it just after hour 48.
Fiverr sent me a message to say the order was late and I noticed my stats were immediately affected.
I then emailed Fiverr customer service and was told there was nothing I could do.
The reason for this post is just to check if anyone knows of anything I can do to rectify this… should I escalate the problem to a higher member of the fiverr staff or will my efforts ultimately be wasted.
Has anyone had a late order reverted?
I am well aware that many people who might not have understood my situation to well will comment and tell me that I simply need to deliver all my files inside the time to avoid this but that is not terribly helpful. I didn’t add any time to the extra because I knew it would only take me an hour since the first delivery had already been sent I didn’t know the timer gets re-set upon an extra’s added. Did you?
Anyway, thanks for reading this. I hope that by reaching out to someone more knowledgable I can recover my 100% Order delivery time without waiting 2 months.
Diamond Leopard - Rob