a few things. if you do not reply to a blind review after three days you cannot reply to it at all. Its just 11 days before it appears. I forgot to reply to a few and when I went to I couldn’t. it just said order completed. Three days.
If someone messages you (on the order page) after leaving feedback you cannot read it until you leave feedback, or the feedback appears, by which time you will probably not do so. I had someone leave feedback and then ask for help. I would never have seen it unless I replied to the feedback and they would have been extremely unhappy. Hiding messages to stop you knowing what feedback has been left is one thing but stopping them from asking for help is going to cause real problems.
I don’t really like this (blind feedback) either but a lot of people have been putting pressure on buyers to leave feedback. You can blame a lot of Mek sells for this, but there also a lot of other people who have been doing it, people who should and do know better…
I’ve had & heard a lot of buyers complaining about people sending them work reports with pictures of five stars on them and asking for feedback. That’s feedback manipulation.
People asking for positive reviews. not just reviews but positive reviews & wording it to get around fllters. That’s feedback manipulation.
People sending buyers feedback modification requests (before it was removed) because they got 4.7 stars inside of five. (sometimes its the bug that is still there). whatever way you look at it thats feedback manipulation.
People going coco loco on buyers and driving them off the platform (this I know & lots of people) because they did not get perfect feedback.
There are lot of new buyers to the platform. They do not trust it and and do not like sellers taking them down a dark alley and giving them a beating because they did not get perfect feedback. Ive spoken to people outside here. they do not look at trust pilot, they do not look at the BBB but what they so look at is how they are treated and if they get a verbal beating the first time on here they are not coming back.
Buyers got p*ssed off and it started to look something like the aftermath of the conor mcgregor fight this morning. I think fiverr said screw it and decided to take this road. I know people are going to turn around and say “yes but thats fiverrs fault for placing the bar so high for levels and indirectly gig rankings” That is true but taking a baseball bat to buyers does not help either. Now we are stuck with this.
This is why we cannot have nice things.
Whatever changes Fiverr were making before people were trying to manipulate to their advantage so their feedback is all five stars.
I’ve had buyers approach me and state this " the feedback is generated because its all five stars" No one likes crappy feedback but having all five stars feedback is neither realistic or possible and buyers do not believe it.
The problem now is we cannot reply to the bad feedback and buyers do look at how you reply to it. This is one of the first things many buyers look at. Buyers have told me that repeatedly and this has been taken away. We do need a means to reply but I don’t expect it to happen anytime soon.
the only thing you can do for now is to communicate as far as possible during the order process so there are no 'surprises" when the feedback is left and I guess that is what fiverr wants