Some days ago, a buyer ordered some totally general names for his / her YouTube channel based on 2 example names that I delivered to him / her sucessfully. He / she then left me an one star review:
“I didn’t get what I asked for”
My response was:
“You actually did.It’s totally understandable if you don’t like the initial names, but that’s why you have a free revision that you did NOT use just left me this review…what was wrong with my communication or service? I was friendly,professional and responded quickly as always. It’s just isn’t fair.”
and then he / she contacted me via chat to demand his / her revision that he / she wanted use anyway but had some problems with the website… so I just told him / her “it’s a closed order so I cannot help you with the revision. Custom Support may help you”
and now he / she received the customer support’s response:
SO basically Fiverr expects me to go above and beyond for an already closed order??? and they didn’t even want to delete that review?? and If I contact them regarding this (deleting the review), I’ll get warned because of review manipulation (based on the forum stories)??
And If I ignore this bull*it, I’ll just again get punished. The one star review isn’t enough to them… why does Fiverr drive sellers into a corner in this awful way? How this is even considered right according the TOS? Why am I responsible for the website’s problems (assuming the buyer didn’t lie)?