I've received really appalling service. What should I do?


#1

I finally decided to give Fiverr a go after a period of consideration. In principle it sounds like a great idea. Professionals out there able to deliver product at competitive prices. A gig economy approach. However my first experience has been a complete fiasco. And I suspect outright fraud to be at play. I might have been unlucky with the vendor I picked. But there are, on reflection, some very suspicious aspects to their profile including fake artwork. I have a lot of gigs lined up but I want to make sure issues are resolved properly before progressing further, How does one connect directly with FIverr to resolve issues around incomplete, undelivered or unacceptable projects.


#2

You can contact fiverr customer support here: https://support.fiverr.com/hc/en-us/requests/new


#3

From here ^^


#4

@niallgately Dtto to Zoe’s response. You can also click the “Resolve Now” button on the order page as a first step. If at that point, you are still unable to find a resolution with the seller, I would then contact Fiverr Support for assistance. If it truly is a “fraudulent” matter, then you may want to notify Fiverr so they can investigate further.


#5

I agree, that is another way. There are many ways you can contact them to get this solved! Hope it goes well!


#6

@niallgately this is very disappointing news, however do not let this ruin your experience with Fiverr, There are many great people who do an amazing job with their orders. I am quite confident that Fiverr Support will assist. I truly hope you will give Fiverr another chance to make this a great working experience.


#7

Why would you possibly be tempted to do business with them?
If you see an ad that screams ‘Scam!!!’ on Craigs List for a product you need, would you buy it and then question if Craigs List is of any use? No pun intended. Just curious.


#8

Well it was my first time. I have lots of work I need done in tb earea of brand packaging and design so I’m defintiely going to try a couple of other vendors first before I lose faith in Fiverr.


#9

I have Zoe and they have replied so I’m contact with them at the moment. Thanks.


#10

Your welcome! Hope it goes well!


#11

In fairness I can’t fault Fiverr. They seem to be very quick to respond to and engage in direct communication. They’re working with me on this to find a resolution.


#12

That is great news! :rose: