niallgately Posted August 19, 2017 Share Posted August 19, 2017 I finally decided to give Fiverr a go after a period of consideration. In principle it sounds like a great idea. Professionals out there able to deliver product at competitive prices. A gig economy approach. However my first experience has been a complete fiasco. And I suspect outright fraud to be at play. I might have been unlucky with the vendor I picked. But there are, on reflection, some very suspicious aspects to their profile including fake artwork. I have a lot of gigs lined up but I want to make sure issues are resolved properly before progressing further, How does one connect directly with FIverr to resolve issues around incomplete, undelivered or unacceptable projects. Link to comment Share on other sites More sharing options...
zoedesigns Posted August 19, 2017 Share Posted August 19, 2017 You can contact fiverr customer support here: https://support.fiverr.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
kha1ed Posted August 19, 2017 Share Posted August 19, 2017 From here ^^ Link to comment Share on other sites More sharing options...
shmirk Posted August 19, 2017 Share Posted August 19, 2017 @niallgately Dtto to Zoe’s response. You can also click the “Resolve Now” button on the order page as a first step. If at that point, you are still unable to find a resolution with the seller, I would then contact Fiverr Support for assistance. If it truly is a “fraudulent” matter, then you may want to notify Fiverr so they can investigate further. Link to comment Share on other sites More sharing options...
zoedesigns Posted August 20, 2017 Share Posted August 20, 2017 @niallgately Dtto to Zoe’s response. You can also click the “Resolve Now” button on the order page as a first step. If at that point, you are still unable to find a resolution with the seller, I would then contact Fiverr Support for assistance. If it truly is a “fraudulent” matter, then you may want to notify Fiverr so they can investigate further.I agree, that is another way. There are many ways you can contact them to get this solved! Hope it goes well! Link to comment Share on other sites More sharing options...
marymac11 Posted August 20, 2017 Share Posted August 20, 2017 I agree, that is another way. There are many ways you can contact them to get this solved! Hope it goes well!@niallgately this is very disappointing news, however do not let this ruin your experience with Fiverr, There are many great people who do an amazing job with their orders. I am quite confident that Fiverr Support will assist. I truly hope you will give Fiverr another chance to make this a great working experience. Link to comment Share on other sites More sharing options...
mariokluser Posted August 20, 2017 Share Posted August 20, 2017 I finally decided to give Fiverr a go after a period of consideration. In principle it sounds like a great idea. Professionals out there able to deliver product at competitive prices. A gig economy approach. However my first experience has been a complete fiasco. And I suspect outright fraud to be at play. I might have been unlucky with the vendor I picked. But there are, on reflection, some very suspicious aspects to their profile including fake artwork. I have a lot of gigs lined up but I want to make sure issues are resolved properly before progressing further, How does one connect directly with FIverr to resolve issues around incomplete, undelivered or unacceptable projects.some very suspicious aspects to their profile including fake artworkWhy would you possibly be tempted to do business with them?If you see an ad that screams ‘Scam!!!’ on Craigs List for a product you need, would you buy it and then question if Craigs List is of any use? No pun intended. Just curious. Link to comment Share on other sites More sharing options...
niallgately Posted August 21, 2017 Author Share Posted August 21, 2017 some very suspicious aspects to their profile including fake artworkWhy would you possibly be tempted to do business with them?If you see an ad that screams ‘Scam!!!’ on Craigs List for a product you need, would you buy it and then question if Craigs List is of any use? No pun intended. Just curious.Well it was my first time. I have lots of work I need done in tb earea of brand packaging and design so I’m defintiely going to try a couple of other vendors first before I lose faith in Fiverr. Link to comment Share on other sites More sharing options...
niallgately Posted August 21, 2017 Author Share Posted August 21, 2017 You can contact fiverr customer support here: https://support.fiverr.com/hc/en-us/requests/newI have Zoe and they have replied so I’m contact with them at the moment. Thanks. Link to comment Share on other sites More sharing options...
zoedesigns Posted August 21, 2017 Share Posted August 21, 2017 I have Zoe and they have replied so I’m contact with them at the moment. Thanks.Your welcome! Hope it goes well! Link to comment Share on other sites More sharing options...
niallgately Posted August 22, 2017 Author Share Posted August 22, 2017 In fairness I can’t fault Fiverr. They seem to be very quick to respond to and engage in direct communication. They’re working with me on this to find a resolution. Link to comment Share on other sites More sharing options...
marymac11 Posted August 23, 2017 Share Posted August 23, 2017 In fairness I can’t fault Fiverr. They seem to be very quick to respond to and engage in direct communication. They’re working with me on this to find a resolution.That is great news! 🌹 Link to comment Share on other sites More sharing options...
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