I’d be more content if they would drop the 20% service fee they charge the buyer on tips. At least then the seller will be able to see an increase in their tipped income, even with a 20% commission taken out of it.
I’m not sure why you think I don’t understand that Fiverr needs to take out money to operate their business. That’s literally how every business functions. But there’s many that do so without taking any cut of the tips. That’s purely what I’m trying to address here, and I’m not convinced that a fairer policy doesn’t exist. I even suggested one, but you haven’t acknowledged it.
Honestly, Fiverr shouldn’t have to rely on a seller’s tips to survive as a business. They actually could do away with their tipping service altogether and it would still probably be a thriving business.
That may will be, but it can still be viewed as abusive to those that use their service. I know I thought it was abusive when I got charged 20% to tip my sellers, but I was presuming that they would at least collect 100% of the amount I tipped them. Now that I know that the seller only collects 80% of the tipped amount even after charging the buyer a 20% service fee for the same tip, I find it to be even more abusive as that is double-dipping on the same money.
I should point out that I really do like Fiverr’s platform as a buyer and a seller, and plan to keep using it as both. I just don’t think it’s right that they are double-dipping on tips, I don’t think it’s the only possible way they can combat abuse of the system, and I don’t think they need to take a cut of the tips to survive as a business.
I’m not sure what channel I go through to talk to the company directly about this. Perhaps you could enlighten me. I know that complaining on a forum is not the best way to get the result you want, but there is value in discussion and forums are good for that.