Its been a bad 2 weeks for me as I had lost getting at least 3 orders after giving out samples of the work I will be working on.
I have a policy of giving out sample of the work they require, if they contact me before ordering to make sure i understood what they exactly require.
Last week i was contacted to convert a 13 page pdf doc to match up where the buyer said auto conversion messed up. So i used my auto conversion software and sent out the first 4 pages and making the necessary changes. Only to stop hearing from the buyer, i realized later that page 3-13 are quite similar and has a clean formatting after conversion.
Two days ago I was asked to convert 30 image files. The buyer couldn’t understand between transcribing and making the file editable. He didn’t mind the text in the image as he will include his own text. He wanted changes so I ended up sending 3 different samples. He wanted the background images and the other images to be movable. My conversion tool was able to ungroup separately.
After sending the final sample, he stopped replying. I even see him online very frequently but stopped reply. Only to later realize, all 30 images have the same background image, so he could use my sample file I sent to add his images for the 30 files.
So lesson learned on not to send too much. Maybe i should be sending only captured screen shots to show samples in future.