I think I could totally relate to what you’re facing right now because I had this issue three times before. Thankfully, I’ve only faced it three times since I joined Fiverr, I hope there won’t be a forth.
You know, I do agree with the CS about that you won’t force a buyer to accept something that he is not satisfied with. But at least, as you mentioned, pay us for our time & effort were put into this order. For the three orders I had to cancel, they were 7+ days worth of effort & the buyers just cancelled the order through the CS.
I don’t really understand how the CS tells us to deal with the buyers & in the other hand, they interfere & cancel the order once the buyer tells them to without investigating or hearing from both sides what happened (If they do investigate before cancelling, please correct me if i’m wrong as I’m not sure if they do investigate before taking the action of cancelling an order.). I’m not hatting on the CS tho, they are sometimes helpful. I just don’t like how things are going right now & actually, I don’t think it will change. At least, not for now.
It’s all upon the buyer I guess. If he’s generous enough, he will pay you for your effort and time if the order was at least acceptable. I just had a buyer who ordered my service and in the middle, he had a different plan and he seemed that he won’t use or benefit from my service. However, he was so generous that he told me he won’t cancel the order & he will accept the order and pay me, despite he won’t use the website was created for him.
Anyway, take care man. Hopefully you won’t have to experience this anymore in the near future!