I completed four 5* orders + tips for a new buyer. Everything was “fantastic” and “awesome” throughout, the files went through, got printed, were still “fantastic” and “awesome” after that.
Then the buyer wanted to place a new 24-hour order with new updates (separate job, updates out of the scope of the initial order). I’m not physically able to do 24-hour deliveries which I informed him about along with the date when I would be available.
The tone changed immediately, suddenly it turned out he had issues the entire time with all of the 4 orders and my attitude. Nothing of the sort was mentioned when the orders were in progress or after they were completed (again, everything was “amazing”).
I mentioned the design got complimented by the buyer both when it was delivered and when it was printed and the person went: “Well, it wasn’t good!” Then he told me to never contact him again (like I was going to).
My point is, why would someone continue to work with a person they’re strongly dissatisfied with while pretending that they love everything unless it’s an elaborate chargeback scheme? Masochism? The orders were placed overtime, not all at once. We could have been done after the first one. The source files were included so he could just easily take the project elsewhere. I wouldn’t have 4 cancellations looming over me right now.
I reported the user in case the situation escalates and received a bot response with two standard answers slapped together (“we’re sorry you had this experience” + “but we can’t force the buyer to accept the delivery” ones).
I usually have a good hunch on potentially problematic clients but this one totally fooled me. The main issue I have with fiverr is how unprotected it makes me feel when something like this happens. The only thing I can do is to sit tight and hope it was all just an emotional outburst and we’ll never meet again.