HI guys, hope you’re doing good.
I’m having a tough time with Fiverr and with CS and with everything.
At least I wanted to write something about that. It helps to relieve the stress.
The situation is, frankly, quite stupid. I had an order a few days ago (I do composition and music production). The buyer asked for a ballad song with a very specific set of instructions. I love my work, and I took this very seriously. We talked a lot about this project before ordering, bouncing ideas, checking reference tracks and his material. I took a legitimate interest in this order, paid attention to all of the details, as I always do. Once everything was on point, I made a custom offer and we started. It is worth mentioning that we’re talking about top-rated buyer here.
A couple of days later, out of the blue, buyer deletes his Fiverr account, and order was automatically canceled. More than three days were left on the clock and nothing has been delivered yet. I just finished a nice 45 sec sample to present to him, when I saw this. :
As a result of this cancellation, my order completion rate has dropped severely. I didn’t do much work during the summer, so I had 3 orders in the past 60 days including this one. After this happened, my completion rate dropped from 100% to 67%.
Of course going back and forth with CS didn’t help at all, but I had to try something. Getting responses like “as soon as you start delivering more orders your rate will improve” was exactly what the doctor ordered.
Yeah, no s@!t! My current score is 2 out of 3 orders = 67%, In order to avoid demotion I need at least 9 out of 10 = 90%. It means I need seven more successful deliveries, just to cover for this one by the next evaluation. Seven!!!
How, the heck, am I to produce 7 tracks in less than a month. Where’s the quality in that, reviews, pricing, communication, revisions and so on. All of that if I can get seven orders in the first place. This is ridiculous!
It is so unfair.
I wasted my time and effort, lost revenue, and of course, I’m more than likely to face demotion, meaning, more stress and less work. It’s just great.
Cancellations policy clearly states “Fiverr is aware that some cancellations are inevitable; therefore, those types of cancellations will have a lower impact on your performance scores that affect your ranking.”
How the !@#$#% was I to avoid this cancellation. I wasn’t but still, my rating dropped, and CS is not able to help me at all.
Sorry guys for the rant, but I’m so mad.
This is just one of many cases where a seller or his practice has nothing to do with the cancellation but still suffers the consequences. I understand that cancellation should affect order completion rate, and I’m all for that. But when things like this happen, it must be excluded from the index.
Sorry again, hope you have a much better day than I do.