I can see that a fair number of people have been demoted on St. Level’s Day. Although its unfortunate if it happens to you, there are things you can do to stop this happening in future. Here are some suggestions, which I hope are useful not just if you’ve been demoted, but for sellers in general to help you maintain high standards and ratings.
Review the Turnaround Times on Your Gigs
I can see plenty of people getting demoted because of delays in completing work, extra time taken to do revisions, etc. One way around this is to lengthen the time you allow yourself to deliver a gig. Normally deliver in 24 hours? Change it to 48. Can’t make three days? Change it to five. Yes, I know that some buyers are looking for very fast turnarounds, but if trying to meet those deadlines is damaging your order completion rate, maybe its time to review that.
Use the Resolution Center
The Resolution Center is an awesome resource for sellers. It lets you extend deadlines, request extra money, modify orders, and more. If the scope of an order changes, use this to painlessly request an extension on your delivery times. If an order needs to be revised and you need an extra day or two, request that through the Resolution Center. OK, it may not work in every case, but for many it absolutely will.
Get Email Alerts When a Buyer Contacts You
You can setup Fiverr so you get an email every time you receive a message or an order from a buyer. Go into your email program and ensure it flags these as urgent. Use a service like Zapier or IFTTT to send you an SMS when you receive a message from Fiverr. Anything that gets you to your phone or computer so you can respond to the buyer and not damage your response rate.
Setup Quick Responses and Use Them
The Fiverr messaging system has templated, quick responses built in, and you can add your own. Don’t have time to reply to an inquiry in detail right now? Just set up a QR that says “Thanks for your message, I am currently traveling and will respond to you as soon as possible.” Then, when you get alerted you have a message you just need to go into your smartphone, pull up the QR, send it, and then respond properly when you have time.
I have QRs setup to thank people when I receive an order, let them know when I am starting it, for delivery, and as a single followup after delivery to check everything is good. It works very well.
Submit Unspam Requests
the way the Fiverr system works, you have to respond to every request, even spam ones. If a spam user has already been blocked, just submit an “Unblock User” request in the messaging system, and send them a “No Thanks” response.
Communicate Better and Manage Expectations
This all comes back to communication - whatever you do in your freelancing life, fast, effective, high-quality communication is at the heart of being a professional freelance worker. It sets expectations, enhances relationships, keeps buyers informed, and ultimately grows your business.
Implement these changes today, and there’s every chance you will enhance your response and order completion rates for future evaluations.
Please do not use this thread to complain about being demoted. This thread is intended purely as a help resource for sellers who want to avoid demotion in future. If you’re frustrated, angry, or want to vent, there are plenty of other places on the forums you can do that. Let’s keep this thread on-topic, please.
Mod Note: Just an addition to this great list - Even if you don’t have time to check the forum every day, check every 3-4 days and look at the pinned posts. In this way you will be aware of big issues such as bugs, changes etc. Also, if you see something strange on your account, check here too or ask if anyone has seen the same. Average response time on the forum is 2 minutes so it is well worth it.