I’ll add a screenshot later. I just got promoted back to level 2 after being demoted to Level 1 in January. My stats back then was 64% for On time delivery, 97% response rate and 97% cancellation. Now it’s 92% On time delivery, 97% response rate and 95% cancellation.
I extended the time on my gig to several days. I figured if customers really do want quality, they won’t mind waiting a few more days to get their orders completed. I also made use of the “ask for extension” solution in resolution center. My clients are usually cool and understand that writing takes time. I wait until I’ve finished the gig before sending in the extension request. (Prior, I would update the customer that my order might be late and ask for an extension and if they agree, then I do just that).