Just got my first 4 star review :(

[ronhi85]

I feel like I deserved to get a 5- star review because I not only did a great job but my buyer didn’t ask for any revisions. Additionally, the comment he left on the review indicates that he loved the work I did. And yet he left me a 4-star review 😦

I guess I just have to take comfort in the fact that the job was approved and I earned my $4

[lucycodex]

I feel like I deserved to get a 5- star review because I not only did a great job but my buyer didn’t ask for any revisions. Additionally, the comment he left on the review indicates that he loved the work I did. And yet he left me a 4-star review 😦

I guess I just have to take comfort in the fact that the job was approved and I earned my $4

the comment he left on the review indicates that he loved the work I did. And yet he left me a 4-star review

a 4 star review is an no way bad though

[loudandskittish]

the comment he left on the review indicates that he loved the work I did. And yet he left me a 4-star review

a 4 star review is an no way bad though

In the real world, it isn’t, but according to Fiverr, it’s shit!

[fastcopywriter]

the comment he left on the review indicates that he loved the work I did. And yet he left me a 4-star review

a 4 star review is an no way bad though

a 4 star review is an no way bad though

Before, it was no big deal. Nowadays, it can turn your 4.8 into a 4.7 and get you demoted. So my advise to sellers is always remind buyers that if they’re not 100% satisfied, they can demand a revision with the modification button. I also remind them that Fiverr closes the order in 3 days.

Doing this doesn’t guarantee nobody will give you a bad review, but it lessens the change.

[ronhi85]

a 4 star review is an no way bad though

Before, it was no big deal. Nowadays, it can turn your 4.8 into a 4.7 and get you demoted. So my advise to sellers is always remind buyers that if they’re not 100% satisfied, they can demand a revision with the modification button. I also remind them that Fiverr closes the order in 3 days.

Doing this doesn’t guarantee nobody will give you a bad review, but it lessens the change.

That’s great advice. Thanks for sharing

[lucycodex]

a 4 star review is an no way bad though

Before, it was no big deal. Nowadays, it can turn your 4.8 into a 4.7 and get you demoted. So my advise to sellers is always remind buyers that if they’re not 100% satisfied, they can demand a revision with the modification button. I also remind them that Fiverr closes the order in 3 days.

Doing this doesn’t guarantee nobody will give you a bad review, but it lessens the change.

Before, it was no big deal. Nowadays, it can turn your 4.8 into a 4.7 and get you demoted.

In the real world, it isn’t, but according to Fiverr, it’s shit!

So long as you are providing great service and great quality work and have a decent amount of orders per month, then you are golden. a 4.8 average, which would mean if you got 20 reviews, 4 of those can be a 4-star review.

Unless you get a fair amount of angry and unruly customers every single month, then you should be OK.

Whining about how “awful” a 4-star review is when out of 10 reviews, 2 of them can be 4-star without issue, just sounds like petty whining. There is no reason why, out of 10 reviews, you should not be able to get almost all 5-star reviews and be able to accept a few 4-star reviews, or even one 3-star review out of ten.

Again, I hear a lot of complaining, but very little issue.

[loudandskittish]

Before, it was no big deal. Nowadays, it can turn your 4.8 into a 4.7 and get you demoted.

In the real world, it isn’t, but according to Fiverr, it’s shit!

So long as you are providing great service and great quality work and have a decent amount of orders per month, then you are golden. a 4.8 average, which would mean if you got 20 reviews, 4 of those can be a 4-star review.

Unless you get a fair amount of angry and unruly customers every single month, then you should be OK.

Whining about how “awful” a 4-star review is when out of 10 reviews, 2 of them can be 4-star without issue, just sounds like petty whining. There is no reason why, out of 10 reviews, you should not be able to get almost all 5-star reviews and be able to accept a few 4-star reviews, or even one 3-star review out of ten.

Again, I hear a lot of complaining, but very little issue.

Whining about how “awful” a 4-star review is when out of 10 reviews, 2 of them can be 4-star without issue, just sounds like petty whining.

Normally it wouldn’t be. In high school and college, I was ecstatic if I got an 80 on an exam, but again, Fiverr has decreed that anything less than five stars is shit.

[zubairjeri]

That is good idea for every one

[lucycodex]

Whining about how “awful” a 4-star review is when out of 10 reviews, 2 of them can be 4-star without issue, just sounds like petty whining.

Normally it wouldn’t be. In high school and college, I was ecstatic if I got an 80 on an exam, but again, Fiverr has decreed that anything less than five stars is shit.

Fiverr has decreed that anything less than five stars is shit.

I don’t see how requiring sellers to keep a 4.8 average in order to keep a certain badge that doesn’t matter to your regular customers anyways is in any way overzealous. It sounds 100% reasonable to me.

You have to complete 90% or orders, and complete them on time, respond to 90% of inquiries, and keep an average of a 4.8 over a 60 day period, then you get to earn the badge. Afterwards, you have to maintain that over the course of the next 30 days until the next evaluation.

That in no way seems unreasonable or impossible to obtain.

[topned]

Oh no. You poor thing. I’m so sorry to hear that 😦

[nickwilson777]

Well that’s can’t end your career on Fiverr 4 star is not a bad rating don’t be said stay positive and keep hard working send buyer request daily stay online complete 14 orders with 5 stars reviews so your rating will set again and it will not hurt you in future. Keep rolling!

[adsensewizard]

As someone mentioned, 4 stars is great! Even 3 stars is not bad. Except on Fiverr, where anything below 4.8 is bad. Funnily enough, it’s not possible to get a 4.8 review, so if even one of the three criterias is 4, then it’s instantly 4.7.

[anjaleelive1]

a 4 star review is an no way bad though

Before, it was no big deal. Nowadays, it can turn your 4.8 into a 4.7 and get you demoted. So my advise to sellers is always remind buyers that if they’re not 100% satisfied, they can demand a revision with the modification button. I also remind them that Fiverr closes the order in 3 days.

Doing this doesn’t guarantee nobody will give you a bad review, but it lessens the change.

Great advice! Thank you friend…

[fastcopywriter]

Before, it was no big deal. Nowadays, it can turn your 4.8 into a 4.7 and get you demoted.

In the real world, it isn’t, but according to Fiverr, it’s shit!

So long as you are providing great service and great quality work and have a decent amount of orders per month, then you are golden. a 4.8 average, which would mean if you got 20 reviews, 4 of those can be a 4-star review.

Unless you get a fair amount of angry and unruly customers every single month, then you should be OK.

Whining about how “awful” a 4-star review is when out of 10 reviews, 2 of them can be 4-star without issue, just sounds like petty whining. There is no reason why, out of 10 reviews, you should not be able to get almost all 5-star reviews and be able to accept a few 4-star reviews, or even one 3-star review out of ten.

Again, I hear a lot of complaining, but very little issue.

So long as you are providing great service and great quality work and have a decent amount of orders per month, then you are golden. a 4.8 average, which would mean if you got 20 reviews, 4 of those can be a 4-star review.

Not necessarily, because if buyers order by mistake, that lowers your order completion rate and could put you under 90%.

But then again, what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

I just got demoted to level 1. My crime against humanity? 87% completion rate. Don’t know why, this month I had very few orders and only refunded two of them. Everything else was perfect, my rating was 4.9, but it doesn’t matter.

Right now I’m probably the only level 1 that has completed 7,000 orders, made $65,000, and earned 4,000 reviews. 3,686 5-star, 361 4-star, 111 3-star, 51 2-star, 38 1-star.

I had 14 gigs, a level 1 is only allowed to have 10 gigs, so I had to pause 4 gigs that had made me $2,062 and had ratings between 4.8 and 5.0. Although I admit the 5.0 gig only had 2 reviews.

So you see? I’m being forced to stop making money! Isn’t that fun? It’s like owning 14 stores and having to close 4, not because the 4 don’t make money but because of some automatic leveling that ignores individual performance.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

“Our levels are based on performance. Your account will be evaluated on the 15th of each month, so you can always turn things around and re-earn the badge and benefits.”

LOL

Great advice! Thank you friend…

You’re welcome. 🙂

[ssajidsharif]

[eclectictllc]

I’m a Udemy instructor, and there was a discussion about ratings because on Udemy if your free course is under 4-stars, it’s removed from the marketplace.

Someone pointed out that in COUNTRY, for one example not to pick on the people of a specific country (although I have a specific country in mind…), there’s a cultural “meme” (contagious thought) that nothing is ever perfect. You never get 100% on an exam, for example. So someone teaching classes in COUNTRY LANGUAGE would be more likely to only get 4 stars or lower on criteria from those students. Harsh critics I guess.

So say a Fiverr doer/seller translates COUNTRY LANGUAGE documents and deals with many people who are from that COUNTRY, their ratings would automatically be lower simply due to cultural rating bias. Nothing wrong with their work (it can be “excellent” and even “exceed expectations” and be “highly professional”) — it’s just that in their eyes nothing is ever perfect and their choice is either 5-star perfection or 4-star exceeds expectations — and they’ll never see it as “perfection”. In their culture, perfection doesn’t exist.

[lucycodex]

So long as you are providing great service and great quality work and have a decent amount of orders per month, then you are golden. a 4.8 average, which would mean if you got 20 reviews, 4 of those can be a 4-star review.

Not necessarily, because if buyers order by mistake, that lowers your order completion rate and could put you under 90%.

But then again, what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

I just got demoted to level 1. My crime against humanity? 87% completion rate. Don’t know why, this month I had very few orders and only refunded two of them. Everything else was perfect, my rating was 4.9, but it doesn’t matter.

Right now I’m probably the only level 1 that has completed 7,000 orders, made $65,000, and earned 4,000 reviews. 3,686 5-star, 361 4-star, 111 3-star, 51 2-star, 38 1-star.

I had 14 gigs, a level 1 is only allowed to have 10 gigs, so I had to pause 4 gigs that had made me $2,062 and had ratings between 4.8 and 5.0. Although I admit the 5.0 gig only had 2 reviews.

So you see? I’m being forced to stop making money! Isn’t that fun? It’s like owning 14 stores and having to close 4, not because the 4 don’t make money but because of some automatic leveling that ignores individual performance.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

“Our levels are based on performance. Your account will be evaluated on the 15th of each month, so you can always turn things around and re-earn the badge and benefits.”

LOL

Great advice! Thank you friend…

You’re welcome. 🙂

because if buyers order by mistake

I hear this often too, and I doubt it’s something that is as common as people think. How do you click several buttons by mistake?

what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

That’s how Customer Service works. I learned this while flipping burgers.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

Probably. Don’t get to level 0 then.

[Guest offlinehelpers]

because if buyers order by mistake

I hear this often too, and I doubt it’s something that is as common as people think. How do you click several buttons by mistake?

what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

That’s how Customer Service works. I learned this while flipping burgers.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

Probably. Don’t get to level 0 then.

How do you click several buttons by mistake?

Surprisingly easily it would seem. 😉

[lucycodex]

How do you click several buttons by mistake?

Surprisingly easily it would seem. 😉

I hear people complain about it as if it was a normal occurrence, but out of 260 total orders, I never had a single client that was like “Oops, I inputted my debit card information by mistake!”

[Guest offlinehelpers]

I hear people complain about it as if it was a normal occurrence, but out of 260 total orders, I never had a single client that was like “Oops, I inputted my debit card information by mistake!”

In a similar way, I’ve never had a chargeback. 🙂

Some buyers do funny things.

[lucycodex]

In a similar way, I’ve never had a chargeback. 🙂

Some buyers do funny things.

I agree, buyers can be fickle. But it would be like someone saying they get a chargeback every week. It almost sounds as if they are streching the truth to make the story sound better, yeah?

[Guest offlinehelpers]

I agree, buyers can be fickle. But it would be like someone saying they get a chargeback every week. It almost sounds as if they are streching the truth to make the story sound better, yeah?

as if they are streching the truth to make the story sound better, yeah?

Not sure what you mean?

Added - just realised - you’re saying that if we get cancelled ‘ordered by mistake’ we’re actually telling lies about it to cover something else up? Right - why didn’t you just come out and say that? ☀️

[fastcopywriter]

because if buyers order by mistake

I hear this often too, and I doubt it’s something that is as common as people think. How do you click several buttons by mistake?

what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

That’s how Customer Service works. I learned this while flipping burgers.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

Probably. Don’t get to level 0 then.

That’s how Customer Service works. I learned this while flipping burgers.

fastcopywriter:

The fast food industry attracts all kinds of nutty customers. A friend of mine had a milkshake thrown at her, there nuts who scream if their order isn’t ready in 5 minutes. Besides, if the customer doesn’t like your burger, you can’t convince him it’s a good burger, you have to give them something else. Here’s the problem, those of us with specialized skills can’t give them something else.

[socialhonor]

That’s the type of rating I refer to as a “passive-aggressive” rating. Super annoying. BUT take comfort in knowing that that person likely would NEVER rate anything a full 5 stars.

[lucycodex]

That’s how Customer Service works. I learned this while flipping burgers.

fastcopywriter:

The fast food industry attracts all kinds of nutty customers. A friend of mine had a milkshake thrown at her, there nuts who scream if their order isn’t ready in 5 minutes. Besides, if the customer doesn’t like your burger, you can’t convince him it’s a good burger, you have to give them something else. Here’s the problem, those of us with specialized skills can’t give them something else.

The fast food industry attracts all kinds of nutty customers. A friend of mine had a milkshake thrown at her, there nuts who scream if their order isn’t ready in 5 minutes. Besides, if the customer doesn’t like your burger, you can’t convince him it’s a good burger, you have to give them something else. Here’s the problem, those of us with specialized skills can’t give them something else.

I worked in customer service for 5 years, and I have seen more nutty customers in a single day there than I have seen since April when I started freelancing. I don’t know what you are doing to the point where you get floods of crazy and unmanageable clients so often that it makes a 4.8 rating AND a 90% order completion rate too difficult to manage.

It’s like with fast food, some customers sucked nuts, but probably 90-95% of customers are fantastic or not bad. There comes a point where you should consider if maybe it’s not just the clients anymore. Seeing how you yell at people to give you bad reviews, maybe it’s you who are not trying hard enough to truly understand your client’s desires.

You claim your work is subjective, and not perfect, but a review is also that, subjective.

Also, if I saw an owner of a pizza place respond to a review with “I’m getting tired of people with their UNREALISTIC EXPECTATIONS.”, I’d never shop there.

Understand that your clients are as subjective as your work is. If you don’t want people to be subjective about your subjective work, maybe offer other services instead?

A great tip for you would be to list the website names in a comment BEFORE you make a final delivery and ask if it is OK with them. If they want a revision then, then do it.

Many clients believe that once an order is delivered then it is delivered. Or they don’t want to get into someone’s face and potentially fight over a “subjective” job. Only about 50% of unhappy customers will even complain about their service, which means that many people would rather just leave a review and leave it at that, than ask for revised work with someone that they already believe didn’t do the job to their expectations. Many choose not to review at all, but will silently complain to all of their professional friends.

So it may be good to read up on consumer psychology to better understand the customer wants and desires, even if those wants and desires are not expressly mentioned by the consumer.