Fiverr Community Forum

Just now I get a popup in my fiverr app contact customer care

5 minutes ago I got a message popup in my fiverr app “contact customer care” then I try to login again in my app dashboard it’s horrible.
Then I restarted my internet connection don’t solve. After that I restarted my cell phone then it’s ok.

Note: in my country we use share ip. My mobile phone two types internet one mobile operators internet another broadband internet. When I am home used WiFi through broadband, outside home it’s switch to mobile operators internet.

And my problem occurs when I am outside using mobile operators internet.

So my question is to all forum users is this a bug of app or fiverr?
Waiting for your valuable comments & solutions.

As I know, for continue fiverr account , we need one laptop/mobile and one internet connection. Many seller use more then one internet connection, but fiverr do not like this.

1 Like

not really no , you need one private internet connection that’s not shared with anyone else, I travelled to 7 countries this year and always used a different internet connection, I am also using one pc and one laptop

2 Likes

Thanks for your comment.
Fact is in my country all network is used shared IP recently fiverr solved this issue. Before that many of our account was disable.
Also I used one laptop one mobile, but in a network you can use more than one laptop and fiverr allow that.
But my issue is different
Thanks