Keep calm and stay professional - When buyers underpay


#1

I have had 2 cancellations in the last 4 weeks - both from buyers who completely underpaid by several hundred dollars. I got a third client like this just this morning - $5 paid for $275 worth of work.
In every case, I have sent a nice, friendly “please pay the extra amount required” (in a better worded way) with a custom extra. The first 2 requested cancellations which I granted, but the third, has just accepted the extra amount with a nice comment about how he was unsure as he had seen lots of really low pricing on the site.

My initial reaction to the third one was to write a not so friendly message and cancellation request. After a quick read-over, I figured that I was being too harsh so I deleted it and decided to go back to my usual benefit-of-the-doubt style of response. I guess the bright lights of Fiverr pricing sometimes dazzles people and they get confused or delirious about how much value is here.


#2

Hey, Mr. Finnegan.

Yeah. It sucks when people come on here treating the marketplace like it’s a swap meet/flea market. Sometimes I find myself stepping away from my :computer: pacing back & forth with disgust. :unamused:

Tell ya what when you get some free time listen to Notorious Nika B.I.G Mo’ money, mo’ problems song, you’ll feel better. :smiley:


#3

It’s hard for some to resist buying when they see that $5 price so big and bold on the thumbnails. They assume the seller is too insecure to ask for more.


#4

Another reason to move away from the $5 price point. I think most people who do this are the price first (or only) buyers. Pricing yourself higher makes that type of buyer more likely to skip you. But not 100%. There is always THAT buyer.


#5

$5 is nothing, and therefore, the seller is nothing to them. They have no respect.


#6

I just had someone make an order for $125 for $450 worth of work - it’s my first order cancellation in nine months. Oh well…


#7

Paul, I said I was sorry, sheesh.


#8

I’m curious what was the Buyer’s excuse?

It seems the “Sorry, I didn’t read the gig description” is popular.


#9

How do you handle the “It’s for charity” people?


#10

I tell them that while charities solicit for donations, they still have to pay their bills, and their employees fair prices in order to exist.


#11

“Sorry, I can’t pay you more, I have an ultralow budget.”


#12


#13

I just now had a new seller with gigs that are copies of mine ask to buy one of my gigs for $15, saying that’s all they can afford to pay. My prices start at $65.


#14

I agree with this, adding that to your thumb or description is undercutting your own business. You should only offer a $5 service if that is the value and time it takes to do said service.


#16

Bingo!

I’ll use this line next time. :ok_hand:t4:

I don’t like the guilt trip some Buyers like to put on me. :confused:

smh Eek maybe the Buyer will return after saving enough coins. :laughing:


#17

The only issue with that is that I am a business, finance, and technology writer and they wanted me to rewrite a short-fiction story. I have advised them I may not be the best fit…


#18

You’re a writer, surely you can do it, just write something… :rofl:


#19

Oh, ok, Gotcha! :ok_hand:t4:

Eoin offers a consultation gig. Which makes sense and can potentially save time.

Do you offer those?


#20

Charge em a grand and sub it for $400.


#21

I don’t - I am not sure how to charge for it, but it might be worth looking into.