Hello Again Fiverr Community,
I realize that quite a few persons have queried how to maintain 100% rating and not start world war 3 each time an “aggressive” buyer hits “Order Now” without reading the gig details.
The sooner we understand that nobody’s perfect, the easier it will be to pile on extras versus mounting cancels.
The average person may work during the day, have a ‘life’ after work and only have a limited amount of time when they log in to Fiverr to get a quick task done. (NB. Could be a parent of 8 or 12, or Bill Gates trying to order with his phone while dodging the cops before heading into a meeting.)
Bottom-line: They are willing to pay you to do something, whether they read your post or not… Be grateful they actually hit your “Order Now” button vs. the millions of sellers here. Kindly remind them that your terms state it’s an additional $10/$20 to “pilot a rocket to Mars in 24 Hours.” (whatever your gig may be about), and let them know they can attach it from the top of the order page / you can add it as a custom extra (from that same message).
If they decline based on their budget:
A) It won’t hurt to offer a slight discount.
B) If they seem to be a Fiverr Top Buyer, offer to just do the order seeing it’s their first with you, and advise that future jobs will require the standard charges.
C) Guide them to a cheaper seller who may be able to accommodate, advise them to do their research before ordering and let them know they may sacrifice quality for quantity, but will still get their job done.
Wish all customers a great day, and keep yourself having an even better week.
“Expect problems and eat them for breakfast.” — Alfred A. Montapert