Late Deliveries-Need Advise from Expert Sellers

[shashanewallace]

Hello everyone. I’ve recently been having a problem with late deliveries and would like some feedback as to how to improve on this. My gigs are late for one reason or another. For example: I deliver a project to a client and he/she takes the full two days to review and then request a revision. I realize although the work was delivered on time, this marks it as late. Also, I didn’t know that I should allow the clients to accept the gig extra before delivering the file. Example: I write stories and plots with plots being my bestseller. The gig is for 2k words but often it goes beyond and I ask the client if they wish to extend. I finish the story though to get the right amount of words to let them pay for the gig extra. When they accept the gig extra, it marks it as a new order and then the gig is registered as late. (This happened today). My on-time delivery is now red at 77%. I’ve 5-star response even when a work is late because I practice good rapport with my clients. I just need to make better decisions I think.
I know late deliveries affect your gig placement? Does it affect anything else? Thank you!

[amitkumarp1]

@shashanewallace it’s all depend on buyer when he/she check the delivery so don’t warry about

[james_voiceover]

Hey, as far as I know, when you deliver on an order and the buyer requests a revision, Fiverr will give you that “LATE” message on the order, but it doesn’t actually affect your statistics. I’m pretty sure it just serves as a reminder to get the revision back to the buyer as fast as you can.

As far as allowing clients to accept gig extras before delivering- I’m pretty sure you’re right about that. It’s taken me by surprise a few times, and has impacted me negatively in the past. Something Fiverr should take a look at, in my opinion.

[ramaraovajrala]

Hey, as far as I know, when you deliver on an order and the buyer requests a revision, Fiverr will give you that “LATE” message on the order, but it doesn’t actually affect your statistics. I’m pretty sure it just serves as a reminder to get the revision back to the buyer as fast as you can.

As far as allowing clients to accept gig extras before delivering- I’m pretty sure you’re right about that. It’s taken me by surprise a few times, and has impacted me negatively in the past. Something Fiverr should take a look at, in my opinion.

I think while creating Gig extra you can add extra one day.

[james_voiceover]

I think while creating Gig extra you can add extra one day.

Yeah- this is what I do to avoid the aforementioned problem, but definitely be extremely careful with this. Last time, I added an additional day because they wanted the delivery in a .WAV file and I didn’t want to have the order marked as late. They accepted, and stupidly, I had forgotten I had added the extra day. So, when looking at my dashboard, I prioritized the order as though I had an extra day to deliver, failing to realize that in the buyer’s eyes, this was late. I resolved the issue, but man, I felt pretty bad.

[garythomas9501]

Yeah, someone said it above… Sounds like you need to not only offer the extra and offer the price, you also need to set the “for an additional x days” so extra work means extra time on the project as a whole. Less late time.

Another tip - I can do most jobs in about 5 days at the most BUT i set and explain to clients during the initial conversation before even taking the job, that i like to leave some time in the deadline to give them a look at the work and make suggestions BEFORE we ever get into delivering the job and formally “requesting revisions”. Has served me well thus far. GoodLuck!!