Hi, I’m fairly new to Fiverr and up until now, my experience has been mostly excellent.
I had a buyer place an order for photo editing two days ago but he placed the order for my cheapest gig and it only covers one image. He attached four and asked me to edit them all.
I politely messaged back to explain he could either choose one image for me to edit or he could pay extra for me to do all four. I sent an “extras” offer, with a discount. I’ve had this happen with a couple of buyers before and it’s worked out fine. This person, however, hasn’t responded. I sent another prompt yesterday just to check if they’d received my messages but again, no response and now today - the order is late.
I’d submitted a request via the resolution centre this morning (my first time using it) and it has not been replied to. The seller has been online a number of times but has not responded.
I’ve never had a late order before and Fiverr is showing me all sorts of messages about how it will affect me getting new orders and my reach will go down. I feel frustrated because I can’t help it!
I decided just to deliver one image just now as the timer keeps going. I gave an explanation referring him to my previous messages and attempts to contact him and explained that the cost only covers one image.
I had something very similar from another buyer a couple of weeks ago - same thing: multiple images at my cheapest price and no response from buyer. The timer got all the way down to 1hr to deliver so I caved and sent him three images because I was scared of having a late order. He just accepted the order and left no feedback.
I didn’t want someone to take advantage again this time around so I tried to be a bit more assertive with this buyer. Do you think some people are just chancing their luck - placing orders beyond the scope of the price paid and hoping sellers fulfil it to maintain their stats?
Has anyone had stuff like this before? What would you do?
Also - can anyone give me an idea about how much a late order can affect things? I feel like it already has because I normally get several enquiries a day and today: zero.