Fiverr Community Forum

Late order delivery, but it's not my fault

So, i received an order a couple of days ago, but the buyer didn’t fill all of the requirements that i needed. That is to say, he filled the requrements, but there were missing informations. So i told him, but he’s absent from fiverr. Of course i didnt’ start to work for him, but now there’s still the status “late”. is this going to alter my analytics?

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Hello, yes if it goes over 24 hours late. He also can cancel the order since it’s late.

Sellers need to deliver something by the deadline regardless of if the buyer sends them a message or not with more information.

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It happened to me. They submitted the requirements but forgot to attach the file to translate and client did not reply to my messages. I contacted CS and they cancelled the order for me, they took care about the cancellation ratio, too.

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so what can i do? this buyer has been offline for days

If you can’t do it then cancel it. You can’t keep their money if you can’t do the job. Either send them a cancellation request or better than that, tell customer support you can’t do the job because they left off some requirements. They can cancel it for you.

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ok perfect thank you

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Cancel the order, you will get more orders.

Best thing to do would have been to message CS immediately (that’s what I did once). I’d still message them now to see what they can do with screenshots and a calm explanation in proper English.