Well, the first order got completed today (the one with the not updated date) and unfortunately my completion rates dropped to 94% :\ this means that the second order marked as late could send my rates below 80%.
Also, the operators in the CS aren’t on the same page clearly, because while the first guy told me it wasn’t my fault and said I could let them know if my stats got affected (which I took as a way to tell me they’d help), the last message was like “we are unable to manually alter it”.
The explanations I received are also extremely confusing:
"Order was placed on March 15, 2021, and the initial duration was 10 days, which means the delivery was expected to be on the 25th of March. As I can see you have made the delivery on time and the buyer rejected it. It is good to know the following two things:
When you deliver on time and the buyer rejects the order requesting a revision, you are not timed for those revisions.
When adding extension time, the time is added upon the initial delivery when the order is placed. Allow me to clarify this. In this order, the initial expected delivery was 25th of March, and on the 31st of March you added 5 days, and the new initial expected delivery was the 30th of March. You have also made a delivery after that, so this is the reason the order was marked as late."
Not true. When I sent the first extra request, setting the timeframe on 10 days, the date UPDATED to April 10th. I remember that. However, since I had to resend it because the buyer didn’t get it, the second time I set it to 5 days instead, but the date remained on March 30th (I initially thought it was just a glitch). So how come the date changed the first time, but didn’t the second?
“In your milestone order the duration for the first milestone was 10 days. As the order was placed on the 28th of February, the expected delivery was the 8th of March, and you have delivered on the 10th of March which marked the order as late.”
Also not true. The buyer has been unresponsive for days, then they told me they wanted to send a new reference but couldn’t do so until Friday, which would be 3 days after the deadline. I told buyer that I couldn’t wait that long because the order would be marked as late, so I forwarded an extension request. A day later, the buyer accepted it and also left an apologize message in the dispute saying it was on them and I had no fault at all. More days have then been added.
When I delivered the first milestone, the timer WAS STILL RUNNING! I did NOT deliver the work late at all! So unless something went wrong in the system and the timer also got messed up, for all I know I did deliver on time.
Now, I am currently concerned about a few things:
- The first order got marked as completed, rates immediatly dropped to 94%
- I’m going on a short break, so for the next few days I won’t be able to receive any new order
- I delivered another finished work today, but the rates are now obviously taking longer to increase. I will manage to deliver the second Milestone when it’s due, but the order will most likely still be marked as late lowering the stats even more.
- My next profile check is on April 15h and I was expecting to level up (level 2). Since the rates will most likely be lower than 90%, I assume the badge won’t update?
The CS tried to cheer me up like “I’m sure you will reach level 2 in no time :)” but to be honest, this isn’t really encouraging right now.