Let me start by saying I love Fiverr. The services I have received to assist the company I work for have been well accepted.
Since I need the approval to use the credit card, I wish there was a way to leave the seller a tip $$$ without having to add my credit card information again for the same charge. For example, when you leave a tip at a restaurant, you add the tip to the total charge; it is never a separate charge just for tips.
Why is it that you guys request credit card information twice if we decide to give a tip? I can’t go back to my boss and say “Hey, can I have the credit card just to leave a tip?”
I think the tip should be included with the same service charge. Honestly, that is the only reason why I have not been able to leave a tip. And to make matters worse, the tip question comes after you’ve written a review for the seller. So if you decide not give your credit card information again for a tip and try to go back, everything you’ve written on the review is gone.
I believe this process needs to be revisited by your executive and developing teams.
Just a thought from a loyal customer wishing to leave tips without the extra, unnecessary hassle