One of my Fiverr gigs is providing online music lessons. I have a set delivery time of 6 days as default but if a buyer selects a date beyond this timeframe then I send a request for delivery extension.
I recently had a buyer confirm an order, but they did not select a time in my Gig Requirements section (they have to follow a link they claimed did not work). We organised a time through messaging instead, which came and went with no buyer response, and the same happened again.
Eventually, I had to send an official request to extend the delivery time, explaining that we could no longer find a time for the lesson within the original 6-day timeframe.
The buyer has since ignored me and the dispute is still ongoing. I don’t understand why either, as they have already paid for the service.
I’m not sure what to do - should I cancel the order? I understand this will show up badly on my profile as I do not have many orders, but the buyer is unlikely to cancel the order or accept the resolution as it has now been over a week with no response. What can I do?